Quality Assurance Admin & Reporting Coordinator (12-Month)

Voyage-Care; Lichfield; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Voyage-Care is seeking a meticulous Quality Assurance Administrator on a 12-month fixed term basis. This hybrid, full-time role supports the national QA team across England, Scotland and Wales, coordinating audits, maintaining trackers and assisting with governance and reporting projects.

You will work closely with QA Managers and operations teams to ensure QA processes run efficiently and deliver data-driven improvements.

Qualifications

• Previous administrative experience, ideally within health and social care or a quality assurance environment.
• Excellent organisational and time management skills with the ability to manage multiple priorities.
• Outstanding attention to detail and a methodical approach.
• Strong communication skills, both written and verbal.
• Good knowledge of Microsoft Office, particularly Excel, Word, PowerPoint and Microsoft Lists.
• Experience using Power BI or an interest in developing reporting and data insight skills.
• Confidence working with data, reports and tracking systems.
• A proactive mindset with a willingness to improve processes and support colleagues.
• A relevant qualification in business administration, health and social care or a related subject would be advantageous.

Responsibilities

• Coordinating and scheduling Quality Assurance audits, meetings and project activity.
• Supporting Quality Assurance Managers with audit preparation, reports and documentation.
• Maintaining audit trackers, planners and the Quality Assurance Audit Portal.
• Preparing agendas, taking accurate minutes and monitoring action logs.
• Supporting the review, formatting and publication of company policies and procedures.
• Assisting with governance reporting and Integrated Governance Committee administration.
• Supporting regulatory processes, including administration relating to Learning from Deaths (LeDeR).
• Helping maintain risk trackers and supporting reporting activities.
• Working alongside colleagues to develop and improve reporting through Power BI.
• Providing administrative support across a variety of quality improvement projects.

Skills

Organisational skills

Attention to detail

Communication skills

Power BI

MS Office

Education

Business administration or health and social care qualification

Tools

Power BI

Microsoft Lists

Job description

Voyage-Care is seeking a meticulous Quality Assurance Administrator on a 12-month fixed term basis. This hybrid, full-time role supports the national QA team across England, Scotland and Wales, coordinating audits, maintaining trackers and assisting with governance and reporting projects.

You will work closely with QA Managers and operations teams to ensure QA processes run efficiently and deliver data-driven improvements.