Quality and Student Services Officer

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative educational institution seeks a dedicated individual to manage and enhance student administration systems. This role involves delivering essential administrative support for taught programmes while engaging with students and academic teams. The ideal candidate will possess strong communication and organisational skills, thrive in a dynamic environment, and contribute to improving programme delivery through data-driven solutions. With a commitment to diversity and inclusion, this forward-thinking university offers competitive salaries and a supportive work environment that promotes work-life balance and professional development opportunities.

Benefits

Generous Pension Scheme

30 Days Leave per Year

Season Ticket Loan

Personal and Professional Development Opportunities

Flexible Working Arrangements

On-site Nursery

Qualifications

• Educated to degree level or equivalent with relevant experience.
• Experience in higher education or educational private sector.

Responsibilities

• Manage and coordinate student administration systems.
• Deliver administrative support for taught programmes.

Skills

Communication Skills

Interpersonal Skills

Organisational Skills

Customer Interaction

Timetable Production

Education

Degree Level Education

Job description

Job Description

About the Role

The primary goal is to manage and coordinate student administration systems and processes to enhance the student-academic cycle of activities, and to develop data-driven solutions to improve programme delivery.

Responsible for delivering administrative support for taught programmes, engaging with students, academic Module Organisers, teaching teams, and Programme Directors within the Centre for Commercial Law Studies.

About You

You should be educated to degree level or equivalent, with relevant experience in a higher education environment or the educational private sector. Experience in face-to-face customer interactions in a university or similar setting is essential. The role requires excellent communication, interpersonal, and organisational skills, with the ability to manage competing pressures, deadlines, and complex demands. Experience with timetable production in Higher Education is desirable.

About the School

The Centre for Commercial Law Studies is part of the School of Law within the Faculty of Humanities & Social Sciences. It has a team of approximately 40 Professional Service staff supporting its teaching and research priorities.

About Queen Mary University of London

Queen Mary University of London values diversity of ideas, fostering social justice and academic excellence. The university offers competitive salaries, a generous pension scheme, 30 days of leave per year (pro-rata for part-time/fixed-term), a season ticket loan, and various personal and professional development opportunities. It promotes work-life balance, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

Queen Mary is committed to an inclusive community, making reasonable adjustments during the recruitment process for candidates with disabilities, and considering flexible working applications.

The position is based at the Lincoln's Inn Fields Campus in London.