Quality and Product Assurance Manager

Open Cosmos; South Oxfordshire; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Open Cosmos is seeking a Quality and Product Assurance Manager to enhance the development processes for high-quality space hardware and software. This on-site role involves collaboration across departments and a strong focus on customer satisfaction, ensuring every product exceeds expectations based on best practices in quality management.

Qualifications

• Knowledge of quality management systems applied to the space sector.
• Ability to apply ECSS standards and ISO9001.
• Strong decision-making skills in a fast-changing environment.

Responsibilities

• Drive creation and improvement of processes for high-performance space hardware and software.
• Collaborate with stakeholders for cross-departmental processes.
• Advocate for customer needs and ensure product delivery excellence.

Skills

Strong knowledge of quality management systems

Knowledge of ECSS standards

Strong communication skills

Proactive approach

Problem-solving ability

Job description

Working for Open Cosmos

Aim high, go beyond! At Open Cosmos we are solving the world's biggest challenges from space, providing businesses, governments and researchers access to more readily available information than ever before - ready for the challenge? Then read on...

Working in the Quality and Product Assurance Team

At Open Cosmos, our Quality and Product Assurance (QPA) team plays a key role in driving continuous improvement across all our operations and facilities. As the QPA Manager, you'll be at the forefront of shaping how we work -bringing industry best practices to life and proactively identifying ways to boost efficiency, reliability, and quality in everything we do.

This role is also central to representing our customers' voices within the company. You'll make sure their needs and expectations are clearly understood and thoughtfully integrated into the design, development, and delivery of our products and services. By advocating for the customer every step of the way, you'll help ensure the success of our missions and build strong, lasting relationships based on trust and satisfaction. Your work will be instrumental in making sure every product we deliver doesn't just meet expectations-but aims to exceed them.

What will you be doing?

We are seeking a passionate and pragmatic Quality and Product Assurance Manager to drive the creation and continuous improvement of processes for developing and producing high-performance and high quality space hardware and software.

This hands-on, technical role will significantly impact production and supply chain aspects, supporting the industrialization of our next-generation satellites.

The successful candidate will collaborate with internal and external stakeholders to establish cross-departmental processes and synergies. The role requires a strong commitment to continuous improvement and pushing technological boundaries, aligned with our company values and vision.

What you need to be successful

• Strong knowledge of quality management systems applied to the space sector.
• Knowledge of how to apply ECSS standards and ISO9001 practically.
• Able to identify and take quantified risks and make decisions in a fast-changing environment so we can satisfy the customer needs.
• Strong communication skills and capability in managing other people, ensuring high motivation levels of the team and leveraging their performance to deliver.
• A proactive approach to work with the ability to operate autonomously, self-directed and self-motivate.
• Able to use a combination of logic, analysis and past experiences to solve problems effectively.

Working conditions/arrangements

This is an on-site position that occasionally will allow the successful candidate to work remotely from home. However, the following conditions need to be met:

• Due to the nature of this role, you will be required in the office/lab at least 2-3 days per week, fluctuating based on business needs.
• During qualification test campaigns, you will be required in the office/lab for longer stints (e.g., 2 weeks consecutively).
• While working from home, if an emergency arises, you may be required to come to the office/lab on a short notice.

Department Operations Locations Harwell, UK, Coimbra, Portugal