Quality and Operations Manager

Harmonia Careers; Sheffield; On-site; GBP 30,000 - 45,000; Full time

Job summary

A mental health charity is seeking an experienced Quality and Operations Manager to enhance the operational efficiency and quality of mental health services in Sheffield. You will play a pivotal role in the management of compliance and quality frameworks, helping to deliver inclusive support to diverse communities affected by mental illness. The role encourages applications from diverse backgrounds, including individuals with lived experience of mental illness.

Qualifications

• Experience in quality assurance and operational management.
• Ability to develop and implement compliance systems.
• Strong analytical and problem-solving skills.

Responsibilities

• Support the effective delivery of mental health services.
• Establish recording and reporting systems.
• Develop quality frameworks and manage compliance.

Skills

Management skills

Operational efficiency

Quality assurance

Compliance management

Job description

Overview

We are looking for an experienced and passionate Quality and Operations Manager to work as part of our Strategic Partnerships and Alliances Team.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become an inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

Synergy is an alliance of Voluntary, Community and Social Enterprise (VCSE) organisations working together across Sheffield to support individuals with a range of mental health needs. Rethink is the Lead Accountable Body and responsible for the oversight and management of Synergy. We are working together to improve the way people in Sheffield receive support with their mental health, by providing access to a number of specialist and holistic services, and by changing the way that support is offered and provided. We are working to change the culture and language associated with traditional mental health provision and believe that by working collaboratively in new and innovative ways we can support people together to achieve a better quality of life.

How You Will Make a Difference

As Quality and Operations Manager you will work as a key member of the Synergy Lead Accountable Body team, under the leadership of the Head of Strategic Partnerships and Alliances for Sheffield, to support the effective and efficient delivery of Rethink’s duties as Lead Accountable Body for Synergy Mental Health Alliance.

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Your Remit Will Involve

The Development, Mobilisation and Operationalising Of New Services And Activity, Alongside Supporting Operational And Day To Day Running Of Existing Synergy Work, Including Areas Such As (but Not Restricted To):

• Establishing recording and reporting systems
• Developing and implementing quality frameworks
• Setting up systems and processes to manage compliance
• Overseeing end to end processes for grants fund distribution

Diversity, Equity, Inclusion

Diversity is important to us and we appreciate difference through inclusiveness and belonging. We aim to reflect the diversity of the communities we serve and actively encourage applications from everyone, including those with lived experience of mental illness, those who are LGBTQIA+, neurodiverse individuals, and people from ethnically diverse backgrounds.

We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.

Becoming a truly anti-racist organisation is a strategic priority. We have an anti-racist programme of work contained in our Race Equality Action Plan, designed to hold ourselves accountable and measure progress. You can read more about our progress here.

How to apply

If you have any questions about the position, please contact - [e-mail]