Quality and Engagement Manager

City and County Healthcare Group Ltd; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading healthcare provider is seeking an experienced professional to oversee service quality and provide operational support in care settings. This role involves conducting audits, training staff, and ensuring compliance with regulatory standards. Join a committed team that values innovation and development in the social care sector.

Benefits

Comprehensive training

Career development opportunities

Wellbeing resources

Discounts

Competitive leave entitlements

Qualifications

• Strong knowledge of regulatory and clinical requirements in social care.
• Proficiency in MS Office and digital tools.
• Experience in quality and compliance in social/community care.

Responsibilities

• Conduct audits of service delivery and monitor improvement plans.
• Deliver training and mentoring to branch teams.
• Act as contact for customer concerns and feedback.

Skills

Knowledge of social care sector

Organizational skills

Communication skills

Team-oriented

Proactive approach

Tools

Microsoft Office

Digital reporting tools

Job description

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Job Responsibilities

1. Service Audit & Monitoring: Conduct timely audits of service delivery, monitor progress against improvement plans, and collaborate with Branch Managers to ensure follow-through and successful outcomes.
2. Operational Support & Training: Support branch teams by delivering operational training, mentoring staff, and providing guidance on care delivery and system use.
3. Quality Assurance & Compliance: Perform regular audits and governance reviews to identify risks, ensure compliance, and support improvement plan implementation. Provide training and mentoring to enhance service quality.
4. Customer Engagement: Act as the main contact for customer concerns and feedback, analyze data, collaborate on improvements, and maintain a visible presence within the scheme to ensure customer satisfaction.
5. Support & Mentorship: Assist care professionals and staff through training, mentoring, investigations, and support during service challenges or crises.

Qualifications

• Strong knowledge of the social care sector, including regulatory and clinical requirements.
• Proficiency in Microsoft Office and digital reporting tools.
• Excellent organizational and communication skills.
• Team-oriented with a proactive and solution-focused approach.
• Experience in social/community care, with a focus on quality and compliance.

Additional Information

We offer comprehensive training, career development opportunities, and a benefits package including wellbeing resources, discounts, and competitive leave entitlements. Join us in transforming care through innovation and commitment.

London Care is an Equal Opportunities Employer and part of the City and County Healthcare Group.