Quality and Coordinator Manager

JR United Kingdom; London; On-site; GBP 55,000 - 65,000; Full time

Job summary

A leading property service firm in London is seeking an experienced Quality and Co-ordination Manager to oversee homecare, repairs, and compliance. In this role, you will manage day-to-day operations, ensure contractor performance meets specifications, and drive service excellence. Candidates should have a strong background in property services, excellent problem-solving skills, and proficient communication capabilities. A full UK driving license is required.

Qualifications

• Strong background in property services with contractor management experience.
• Commercially astute and detail-focused in complex repair environments.
• Confident communicator capable of engaging all stakeholders.

Responsibilities

• Manage day-to-day operations, aligning priorities with stakeholders.
• Oversee contractor performance to ensure specifications are met.
• Monitor budgets and KPIs, driving service excellence.

Skills

Contractor management

Problem-solving

Communication

Tools

Microsoft Office

Maintenance management software

Job description

Social network you want to login/join with:

Permanent | London | Up to £65,000 per annum

We are looking for an experienced Quality and Co-ordination Manager to oversee Homecare, Repairs, Compliance & Complaints/Disrepair. Reporting to the Senior Commercial Manager, you will ensure efficient workflows, coordinate high-priority works, and maintain strong relationships with contractors, stakeholders, and regulatory bodies.

Key Responsibilities:

• Manage day-to-day operations, ensuring priorities align with stakeholder and regulatory requirements.
• Oversee contractor performance, ensuring M3NHF schedule of rates and contract specifications are met.
• Monitor budgets, KPIs, and performance, driving value for money and service excellence.
• Lead meetings, produce senior-level reports, and represent the business with confidence.
• Review and challenge repair specifications to deliver the best outcomes for customers.

About You:

• Strong background in property services (R&M) with contractor management experience; TPC or JCT knowledge desirable.
• Commercially astute, detail-focused, and skilled at problem-solving in complex repair environments.
• Confident communicator, capable of engaging with all stakeholders and producing board-level reports.
• Proficient in Microsoft Office; knowledge of maintenance management software advantageous.
• Full UK driving licence and ability to travel.

We can only consider applications from those eligible to work in the UK for this position. This position will require some additional checks, to ensure you can access the site worked as needed.

For more information on this position, please contact Marika Powell at ARM on 02392 228232 or email your CV and covering letter to [emailprotected] .