Quality and Coordinator Manager

ZipRecruiter; London; On-site; GBP 55,000 - 65,000; Full time

Job summary

A leading organization is seeking a Quality and Co-ordination Manager in London to oversee homecare, repairs, and compliance. The role requires strong communication skills, contractor management experience, and a detail-oriented approach. Candidates must possess a solid background in property services, be commercially astute, and have proficiency in Microsoft Office. This position offers a competitive salary of up to £65,000 per annum with additional checks required for site access.

Qualifications

• Strong background in property services.
• Experience in managing contractors.
• Commercially astute with problem-solving skills.

Responsibilities

• Manage day-to-day operations and ensure compliance with regulations.
• Oversee contractor performance and monitor KPIs.
• Produce senior-level reports and represent the business.

Skills

Contractor management

Problem-solving

Communication

Microsoft Office proficiency

Tools

Maintenance management software

Job description

Job Description

Quality and Co-ordination Manager

Permanent | London | Up to £65,000 per annum

We are looking for an experienced Quality and Co-ordination Manager to oversee Homecare, Repairs, Compliance & Complaints/Disrepair. Reporting to the Senior Commercial Manager, you will ensure efficient workflows, coordinate high-priority works, and maintain strong relationships with contractors, stakeholders, and regulatory bodies.

Key Responsibilities:

• Manage day-to-day operations, ensuring priorities align with stakeholder and regulatory requirements.
• Oversee contractor performance, ensuring M3NHF schedule of rates and contract specifications are met.
• Monitor budgets, KPIs, and performance, driving value for money and service excellence.
• Lead meetings, produce senior-level reports, and represent the business with confidence.
• Review and challenge repair specifications to deliver the best outcomes for customers.

About You:

• Strong background in property services (R&M) with contractor management experience; TPC or JCT knowledge desirable.
• Commercially astute, detail-focused, and skilled at problem-solving in complex repair environments.
• Confident communicator, capable of engaging with all stakeholders and producing board-level reports.
• Proficient in Microsoft Office; knowledge of maintenance management software advantageous.
• Full UK driving licence and ability to travel.

We can only consider applications from those eligible to work in the UK for this position. This position will require some additional checks, to ensure you can access the site worked as needed.

For more information on this position, please contact Marika Powell at ARM on 02392 228232 or email your CV and covering letter to [e-mail].