Quality and Contracts Support Officer

Buckinghamshire Council; Aylesbury; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A local authority organization in Aylesbury seeks a Quality and Contracts Support Officer to enhance social care services. You will monitor provider performance, develop quality assurance systems, and collaborate with various teams. Strong communication, organizational, and ICT skills are essential. This role offers opportunities for flexible working and career growth.

Benefits

Health and well-being initiatives

Discounted gym memberships

Flexible working arrangements

Employee Assistance Programme

Qualifications

• Experience working in a team to meet service standards and deadlines.
• Knowledge of contract monitoring and quality assurance.
• The ability to analyse data, solve problems, and work independently.

Responsibilities

• Support the monitoring and evaluation of social care contracts.
• Develop and maintain quality assurance systems.
• Conduct audits and produce written reports.

Skills

Detail-oriented

Organisational skills

Communication skills

Analytical skills

Teamwork

ICT skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Are you detail-oriented, organised, and passionate about improving services for local communities? We’re looking for a Quality and Contracts Support Officer to join our Adults and Health Commissioning and Procurement team. This is a fantastic opportunity to support the delivery of high-quality social care services across Buckinghamshire.

You’ll play a key role in supporting the commissioning cycle, monitoring provider performance, and ensuring services meet the needs of our residents. If you’re ready to make a difference and grow your career in public service, we’d love to hear from you.

Our new Commissioning and Procurement Hub ensures collaboration with our clients to develop and execute a procurement strategy to achieve their defined success criteria. We bring together experiences and lessons learned to ensure the most effective approach. Our new Commissioning and Procurement Hub supports all stages of the commercial lifecycle, complementing client teams to maximise value.

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.

About the role

As a Quality and Contracts Support Officer, you will:

• Support the monitoring and evaluation of social care contracts and service agreements.
• Develop and maintain quality assurance systems and contribute to service user feedback processes.
• Work closely with providers to ensure services are safe, effective, and person-centred.
• Conduct planned and unplanned audits, contract monitoring visits, and produce written reports.
• Identify and support improvement in underperforming services.
• Maintain and analyse management information systems to inform decision-making.
• Provide administrative and project support across a range of commissioning activities.
• Liaise with internal teams and external partners to ensure effective service delivery.
• Contribute to the development of policies, procedures, and training to promote good practice.

This role offers the opportunity to work on both short-term tasks and longer-term projects, including major recommissioning and contract lifecycle monitoring.

Any-Desk: As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.

About you

You’ll bring:

• Experience working in a team to meet service standards and deadlines.
• Knowledge of contract monitoring, quality assurance, and social care systems.
• Strong ICT skills, including Microsoft Word, Excel, and PowerPoint.
• Excellent planning, organisational, and communication skills.
• The ability to analyse data, solve problems, and work independently.

Please refer to the job summary attached for full details about this role.

A full driving licence is required to be able to carry out the role.

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Buckinghamshire Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk.

Our values

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.