Quality and Compliance Officer

TieTalent; North East; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading charity organization in Newcastle is seeking a Quality and Compliance Officer to support their quality assurance frameworks. The role focuses on embedding best practices and ensuring compliance with various regulatory standards while fostering a culture of continuous improvement. Ideal candidates will have experience in compliance within a regulated environment and possess strong analytical and organizational skills.

Benefits

Competitive salary

Paid Mileage

Blue Light Card Discounts

27 Days holidays including a Wellbeing Day

Generous Pension Scheme

Staff Referral Scheme

Annual Thank You Events

Qualifications

• Experience in supporting quality assurance or compliance work.
• Strong understanding of quality standards such as ISO9001.
• Knowledge of GDPR and compliance requirements.

Responsibilities

• Assist in implementing and maintaining the organisation’s Quality Assurance Framework.
• Support the monitoring of the annual Quality Assurance Plan.
• Gather and analyse quality performance data.

Skills

Attention to detail

Organizational skills

Interpersonal skills

Data analysis

Education

GCSE Level Grade 5 and above

Tools

Microsoft Office

Job description

TieTalent Newcastle Upon Tyne, England, United Kingdom

Quality and Compliance Officer

TieTalent Newcastle Upon Tyne, England, United Kingdom

1 week ago Be among the first 25 applicants

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About

The Quality and Compliance Officer supports the delivery and monitoring of the organisation’s quality assurance and compliance frameworks. Working closely with the Head of Digital, Quality and Transformation, the post holder will help embed a culture of continuous improvement, risk mitigation, and best practice throughout the organisation. This role will play a vital part in maintaining high standards and ensuring the organisation meets all internal and external requirements, including regulatory frameworks

About

The Quality and Compliance Officer supports the delivery and monitoring of the organisation’s quality assurance and compliance frameworks. Working closely with the Head of Digital, Quality and Transformation, the post holder will help embed a culture of continuous improvement, risk mitigation, and best practice throughout the organisation. This role will play a vital part in maintaining high standards and ensuring the organisation meets all internal and external requirements, including regulatory frameworks

Main Duties & Responsibilities

• To assist in implementing and maintaining the organisation’s Quality Assurance Frameworks, Policy and system across the organisation.
• To support the development and monitoring of the annual Quality Assurance Plan and track progress against set objectives.
• To help ensure compliance with external frameworks and accreditations including Age UK Quality Frameworks, ISO9001, CHAS, CQC, and the Disability Confident Scheme. 4. To gather and analyse quality performance data; produce monthly reports and highlight areas for improvement.
• To support monitoring of organisational compliance with legal, regulatory, and contractual obligations.
• To work with service managers to ensure policies and procedures are up-to-date and reflect current compliance standards.
• To maintain registers and records related to compliance activities (e.g. audit logs, data protection records, accreditation statuses).
• To engage with staff at all levels to build understanding and buy-in for quality and compliance processes.
• To respond to internal queries and provide guidance in a supportive and solution-focused manner.
• To actively promote the organisation’s values and brand through all aspects of quality and compliance work.
  
  

Requirements Essential

• Educated to GCSE Level Grade 5 and above
• Experience in supporting quality assurance or compliance work within a regulated or charitable setting.
• Strong understanding of quality standards and frameworks, such as ISO9001 or similar.
• Knowledge of GDPR and general compliance requirements.
• Excellent attention to detail and organisational skills.
• Ability to analyse and interpret data and produce reports.
• Strong interpersonal skills and the ability to work collaboratively across departments
• Proficient in Microsoft Office and general digital systems.
• Commitment to the values and mission of the organisation.
  
  

Desirable

• Formal qualification or training in quality management, compliance, or auditing.
• Experience working with or in line with Care Quality Commission (CQC) standards.
• Experience of working with audit and inspection regimes in the charity or care sector.
  
  

Benefits

• Competitive salary
• Paid Mileage
• Blue Light Card Discounts
• 27 Days holidays including a Wellbeing Day
• Generous Pension Scheme
• Staff Referral Scheme
• Annual Thank You Events
• Opportunities to take on enhanced responsibilities through key role such as Mental Health First Aider etc
  
  

Nice-to-have skills

• Data Analysis
• Newcastle upon Tyne, England
  
  

Work experience

• QA Manual Test
  
  

Languages

• English

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal

• Industries

  Technology, Information and Internet

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