Quality and Compliance Manager - 5983

Cambridge University Press; Cambridge; Hybrid; GBP 34,000 - 45,000; Full time

Job summary

Cambridge University Press is seeking a Quality and Compliance Manager to enhance the integrity of English language assessments. This role is crucial for safeguarding the organization's reputation globally, as you ensure the secure delivery of examinations while liaising with various teams to improve policies and procedures. The position comes with competitive pay, hybrid working options, and a flexible benefits package.

Benefits

28 days annual leave plus bank holidays

Private medical and Permanent Health Insurance

Discretionary annual bonus

Group personal pension scheme

Life assurance up to 4 x annual salary

Green travel schemes

Qualifications

• Thorough knowledge of test security and current challenges.
• Experience of maintaining an ISO9001 quality management system or equivalent.
• Good understanding of the regulatory requirements for exam boards.

Responsibilities

• Implement measures to prevent unfair advantage in exams.
• Lead investigations and major incidents related to exam security.
• Liaise with teams to ensure security measures are adequate.

Skills

Test security

Problem-solving

Decision-making

Education

ISO9001 quality management system

Job description

Job Title: Quality and Compliance Manager

Salary: £34,500 - £44,850 per annum

Location: Cambridge (Hybrid, 2 days a week)

Contract: Permanent, Full time (35 hours per week)

A chance to develop a career within a leader in the educational sector, actively making a difference to our learners around the world.

This is an exciting opportunity for a Quality and Compliance Manager to join a passionate, fast-paced environment providing world class support to our millions of customers and qualifications around the world.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About the role

This role plays a vital part in upholding the global reputation and integrity of English language assessments. By ensuring our exams consistently deliver on their promises, we maintain the trust of recognising organisations and stakeholders worldwide. This trust is central to driving growth and safeguarding the reputation of Cambridge University Press & Assessment.

You will contribute to the secure and quality-assured delivery of millions of exams across a diverse portfolio of English language products. These assessments are administered in tens of thousands of venues across 130 countries, making this role critical to our global impact and operational excellence.

Key responsibilities include:

• Implement measures to prevent unfair advantage in exams
• Be a subject matter expert for test security, and the threats and measures to address it
• Lead investigations and major incidents
• Liaise closely with other teams to ensure that our security measures are adequate
• Draft policy changes to improve security

About you

As our next Quality and Compliance Manager, you will have:

• Thorough knowledge of test security and current challenges
• Experience of maintaining an ISO9001 quality management system or equivalent
• Good understanding of the regulatory requirements for exam boards
• Thorough knowledge of Cambridge English customer base and global centre network
• Understanding of challenges of exam security including computer-based testing
• Extensive, practical knowledge of the measures needed to protect test validity and exam security
• Excellent decision-making and problem-solving skills

If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.

Ready to pursue your potential? Apply now.

We review applications on an ongoing basis, with a closing date for all applications being Monday 9th June 2025 although we may close it earlier if suitable candidates are identified. Interviews are scheduled to take place on the week commencing Monday 16th June 2025.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Cambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

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