Quality Analyst

Ash Shahada; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Ash Shahada, a committed social housing provider in London, seeks a Quality Analyst to enhance their operations. The role involves ensuring exceptional service delivery and leading teams, while also engaging with partners and supporting vulnerable tenants. Ideal candidates hold a degree in IT and display a strong dedication to community service.

Qualifications

• Bachelor's degree in IT or equivalent qualification.
• Experience working as a Quality Analyst or Quality Assurance Manager.
• Proficient in report writing and digital transformation processes.

Responsibilities

• Deliver exceptional customer service while working in dynamic environments.
• Lead teams and engage with external consultants effectively.
• Review complex systems and handle emergencies while on call.

Skills

Attention to detail

Customer service

Team leadership

Report writing

Digital transformation

Education

Bachelor's degree in IT

Tools

Omniledger

Job description

Experience working as a Quality Analyst, Quality Assurance Manager, or IT Transformation Specialist.

Strong understanding of digital transformation processes.

Proven experience in delivering exceptional customer service.

Experience in leading teams and engaging with external consultants.

Skilled in reviewing complex systems and software.

Comfortable working in unfamiliar and dynamic environments.

Excellent attention to detail with the ability to summarize complex information effectively.

Proficient in report writing.

Ability to work under pressure and meet tight deadlines.

Flexible in changing directions as needed.

Willingness to travel to properties and be on call for emergencies.

Bachelor's degree in IT or equivalent qualification.

Excellent command of the English language.

Experience using Omniledger or similar software.

Awareness of cultural differences and ability to work effectively across diverse groups.

About the Company

Ash-Shahada (ASHA), established in 1989, addresses the need for affordable housing for vulnerable populations in London. Over 33 years, our mission remains the same as we expanded to Birmingham, supporting over 3000 tenants.

As a social housing provider, we support the most vulnerable in the community, offering meaningful work where you can make a significant difference. Our services also include minimal care for those experiencing homelessness or adjusting to society after life challenges. Given current economic pressures, Ash-Shahada's work is more vital than ever. Join us for a fulfilling and rewarding career.