Quality Advisor

TN United Kingdom; Wakefield; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Quality Advisor, der leidenschaftlich daran interessiert ist, hohe Qualitätsstandards aufrechtzuerhalten und die Entwicklung von Teammitgliedern zu unterstützen. In dieser Rolle sind Sie für die Durchführung präziser Audits verantwortlich und arbeiten eng mit einem professionellen Team zusammen, um wertvolles Feedback zu geben. Sie werden auch Beziehungen zu wichtigen Stakeholdern aufbauen und sicherstellen, dass alle Compliance-Vorgaben eingehalten werden. Diese Position bietet Ihnen die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, in dem Ihre Beiträge einen direkten Einfluss auf die Qualität der Dienstleistungen haben.

Benefits

Mindestens 25 Tage Urlaub plus Feiertage

Betriebliche Altersvorsorge

Lebensversicherung

Einkommensschutz

Gesundheitsplan oder private Krankenversicherung

Freiwilligentage

Mitarbeiteraktienplan

Fitnessstudio-Rabatte

Qualifications

• Vorherige QA-Erfahrung, vorzugsweise in der Versicherungs- oder Finanzdienstleistungsbranche.
• Tiefes Wissen über Qualitätsprüfungsprinzipien und Compliance-Praktiken.

Responsibilities

• Sicherstellen, dass Risiken durch Feedback und Trendanalysen in Audits gemindert werden.
• Entwicklung von Maßnahmenplänen basierend auf Audit-Ergebnissen.

Skills

Qualitätsprüfung

Beziehungsaufbau

MS Office

Einhaltung von Vorschriften

Education

GCSE oder gleichwertig

CII/Dip CII (in Arbeit)

Job description

Overview

Our Quality Assurance team is a vital component of our organisation, responsible for ensuring adherence to scripts, standard operating procedures (SOPs), and regulatory disclosure requirements across various areas of our business. The team plays a crucial role in maintaining high-quality standards and providing valuable feedback to improve call quality and customer experience.

Role: Quality Advisor

This role is ideal for someone passionate about doing things right and supporting people's development within a team of Quality Assurance experts. Experience in the insurance or financial services sector is highly desirable. Using sound judgment, industry expertise, and a proven track record in compliance, you will help keep us on track.

You will work with a dedicated, professional, and assertive team to monitor, validate, and verify audits, providing accurate and constructive feedback to colleagues.

How You'll Make an Impact

• Ensure risks are mitigated through feedback and trend analysis in audits.
• Build relationships with key stakeholders and report on audit results.
• Conduct accurate audits aligned with monitoring requirements.
• Verify sample files/calls for accuracy and consistency, working with offshore auditors.
• Develop remedial action plans based on audit findings.
• Highlight significant risks and support project work to implement changes.
• Stay updated on industry knowledge, especially FCA compliance standards.

About You

• Previous QA experience, preferably in insurance or financial services.
• Educated to GCSE level or equivalent; working towards CII/Dip CII is a plus.
• Deep knowledge of Quality Assurance principles and compliance practices.
• Understanding of business processes with solution-oriented mindset.
• Proven ability to work towards targets within a regulated framework.
• Strong relationship-building skills with key partners and team members.
• Excellent interpersonal skills and leadership qualities.
• Aware of potential risks and able to seek advice when needed.
• Organizational skills for planning and maintaining ethics and integrity.
• Proficiency in MS Office.
• Eligible to work in the UK.

Compensation and Benefits

Along with a competitive salary, we offer a comprehensive benefits package including:

• Minimum of 25 days holiday plus bank holidays, with options to buy extra days.
• Defined contribution pension scheme with Gallagher contributions.
• Life insurance (4x basic salary, up to 10x available).
• Income protection (up to 50%), with options to top up.
• Health cash plan or private medical insurance.
• Additional benefits: volunteering days, employee stock purchase plan, share incentive plan, critical illness cover, gym discounts, season ticket loan, shopping vouchers, family care, and more.