Quality Advisor

Mencap; City of Westminster; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading charity organization in the UK is seeking Quality Advisors to enhance the support services provided to individuals with learning disabilities. The role involves assurance visits, reviewing complaints, and providing valuable feedback to teams. The ideal candidates will be confident in their judgments and work collaboratively across multiple regions. This position supports flexible working arrangements and encourages diverse applications.

Benefits

32 days of paid holiday

Retail discounts

Health cash plans

Interest-free loans

Qualifications

• Confident in making judgments that support is safe and reliable.
• Enthusiastic about promoting practices for great experiences.
• Ability to advise teams on recognizing and bridging gaps.

Responsibilities

• Provide assurance visits.
• Review complaints and compliments.
• Provide advice and identify learning from reviews.

Skills

Judgment on support safety

Enthusiasm for improving practices

Advisory skills

Job description

Would you like to be part of Mencap's Quality Team?

We are hiring two new Quality Advisors to join our current team of 7 national Quality Advisors. We are hiring due to a promotion in the team, and would love to welcome candidates from all backgrounds to apply. We are a welcoming, friendly, and curious team, and we would love to see someone who complements this as part of our team!

What will you do?

Our Quality Advisors work with our direct services to provide support to more than 5,000 people across England, Wales, and Northern Ireland. We are all committed to making sure people can expect and receive the best possible support. Responsibilities include:

• Providing assurance visits
• Reviewing complaints, compliments, mortality reviews, and whistle-blows
• Providing advice
• Identifying learning from these reviews

This means a successful applicant should:

• Feel confident in making judgments that support is safe and reliable
• Be enthusiastic and promote practices that encourage colleagues to support people to have great experiences and outcomes
• Advise our skilled and committed teams on how to bridge gaps and recognize great practice

Where will you work?

As a Quality Advisor, you will primarily work from home, supporting teams across all three nations. The right candidate must be able to travel across our services and stay away from home regularly. You will work closely with colleagues outside our team, building relationships. While you won't have line management duties, you will be responsible for managing your own diary and delivering agreed work within your working week.

Would you benefit from flexible working?

We encourage and promote flexible working and reasonable adjustments, especially considering the impact of working away. Please discuss with us if flexible working would benefit you. We are happy to make reasonable adjustments during the interview process as well.

Does this sound like you?

If so, please submit your up-to-date CV and a cover letter explaining your motivation and how your personality and values align with our organization. We value diversity and inclusivity, and we welcome applicants from all backgrounds.

Belonging at Mencap

We believe everyone should be treated well and feel valued. We have Belonging network groups that meet online, open to all colleagues, including groups for Black and Asian, LGBTQIA+, disabled or with a long-term health condition, women, parents, and carers, and their allies.

Benefits

Our benefits include 32 days of paid holiday (including bank holidays, pro-rata), discounts at retailers, health cash plans, interest-free loans, and more. For details, see the attached document.

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We support people with learning disabilities, their families, and carers, advocating for a kinder, fairer, and more inclusive society.