Quality Administrator (9m FTC)

TN United Kingdom; Bristol; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

Join a forward-thinking company committed to tackling the climate crisis! This exciting role focuses on supporting energy efficiency measures through detailed process documentation and quality assurance. As part of a collaborative team, you will help create and maintain vital documentation, ensuring smooth operations in energy solutions. With a supportive and inclusive culture, the company offers flexible pay options and extensive benefits, making it an ideal place for motivated individuals looking to make a difference. If you have a passion for organization and detail, this opportunity is perfect for you!

Benefits

Flexible pay options

Health benefits

Wellbeing perks

Holiday benefits

Commute perks

Qualifications

• Experience in creating process maps and documentation.
• Strong IT skills, especially in spreadsheets and reporting.

Responsibilities

• Maintain a document register for business documentation.
• Develop process maps and supporting documentation.
• Support customer service by handling calls and complaints.

Skills

Organisation

Attention to detail

Self-motivated

Communication skills

IT skills (spreadsheets and reporting)

Job description

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Location: Hub based! Bristol or Glasgow (but flexible to work remotely)

Team: Energy Solutions

Salary banding: £25,000 - £28,000

Experience: Mid-Level

Working pattern: Full Time

Reporting to: Assurance Manager

Sponsorship: Unfortunately, we cannot offer sponsorship for this role.

This role in 3 words: Process, Administration, Documents

Top 3 qualities for this role: Organisation, Attention to detail, Self-motivated

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. We value diversity and welcome people of all backgrounds, abilities, gender identities, ethnicities, ages, sexual orientations, and experiences to join us.

Teamworking for the planet

Our work revolves around Plan Zero. You’ll join the quality assurance team within OVO Energy Solutions, focusing on installing energy efficiency measures in homes through partnerships with social housing providers and others.

This role in a nutshell:

This is a fixed-term role until 30th August 2024, supporting the delivery of energy efficiency measures by creating process documentation.

Your key outcomes will be:

• Maintain a document register for business documentation and support process creation and review
• Develop process maps and supporting documentation
• Support record-keeping for risk and change management
• Complete assurance reporting
• Support customer service by handling calls and complaints as needed

Qualifications:

• Experience in creating process maps and documentation
• Strong IT skills, especially in spreadsheets and reporting
• Excellent communication and presentation skills
• Ability to work independently and in teams
• Self-motivated and assertive
• Desirable: Knowledge of energy efficiency installations and regulatory requirements

What’s in it for you:

Salary between £25,000 and £28,000, with an on-target bonus of 15%. Flexible pay options, extensive benefits including holiday, health, wellbeing, home, and commute perks, and a supportive, inclusive culture.