Quality Administrator

Pilgrims Europe; Northern Ireland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading food production company in Northern Ireland is seeking a Quality Administrator to provide technical administrative support to the Technical and Operations teams. The role involves maintaining the Quality Management System, analyzing quality metrics, and managing customer complaints. Ideal candidates will have a methodical approach, understanding of food safety principles, and proficiency in Microsoft Office. This fixed-term position offers a unique opportunity to contribute to high-quality food production.

Qualifications

• Ability to meet tight deadlines.
• Proficiency in Microsoft Office Suite is required.
• Understanding of food safety principles and standards is beneficial.

Responsibilities

• Maintain the Site Quality Management System (QMS).
• Analyse and report Quality Performance Metrics/KPIs.
• Manage customer complaints and investigations.

Skills

Methodical approach

Understanding of food safety principles

Proficiency in Microsoft Office Suite

Strong self-discipline

Flexible and adaptable

Education

Food Science qualification or diploma

Job description

Quality Administrator
Location: Enniskillen
Contract: Fixed Term Contract

Role Overview

As Quality Administrator, you will provide skilled technical administrative support to the Technical and Operations teams. You\'ll ensure a standardised approach to Quality Management System (QMS) activities across the site, helping maintain compliance and drive continuous improvement.

Key Responsibilities

• Maintain the Site Quality Management System (QMS), ensuring updates and amendments are implemented and controlled.
• Ensure simplified retrieval of all quality records, procedures, and audits.
• Analyse and report Quality Performance Metrics/KPIs including lab results, supplier data, and complaints.
• Collate customer-specific data (e.g. KPIs, clearance data, production reports).
• Manage customer complaints: log issues, coordinate investigations, and provide responses via the careline.
• Facilitate customer investigations and support resolution processes.
• Upload monthly Valpack data.
• Conduct stock takes and order laboratory supplies.

Requirements

• Methodical and structured approach to work with the ability to meet tight deadlines.
• Food Science qualification or diploma preferred (but not essential).
• Understanding of food safety principles and standards (e.g. BRC, GMP).
• Proficiency in Microsoft Office Suite.
• Strong self-discipline and proactive mindset.
• Flexible and adaptable approach to workload.

The company

Pilgrim's Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry leading own-label products in categories including fresh pork, lamb and chicken, working with all the major retailers and food service outlets.

Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products.

Across Pilgrim's Europe we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day. Our Pilgrim's Europe team are based in our Pilgrim's UK, Moy Park, Pilgrim's Food Masters and Pilgrim's Shared Services businesses.

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