Qualitative Research - SaaS/AI platform

Spalding Goobey Associates; London; On-site; GBP 55,000 - 65,000; Full time

Job summary

An exciting opportunity awaits a qualitative researcher ready to pivot their expertise into a client advisory role. In this innovative firm, you will utilize your skills to guide clients through a self-serve AI-enhanced platform, ensuring they extract maximum value from the product. Collaborating closely with leadership, you'll be the primary contact for clients, driving new business opportunities and enhancing customer success strategies. This role is perfect for someone passionate about redefining research methodologies and eager to embrace cutting-edge technology. Join a forward-thinking team and help shape the future of research!

Qualifications

• Experience in qualitative research and client advisory roles.
• Ability to develop and enhance products based on client feedback.

Responsibilities

• Act as a client advisor and product developer for a unique platform.
• Deliver proactive customer success strategies to maximize client experience.

Skills

Qualitative Research

Client Advisory

Product Development

Customer Success Strategies

Tools

AI Enhanced Platforms

Job description

Location: London
Salary: £55 – 65,000 + Bens
Job type: Permanent
Reference: 678518

A genuinely unique opportunity for a qualitative researcher who wants to utilise their knowledge and expertise in a different way. No more running around doing lots of fieldwork. You will be a client advisor and product developer in this exciting new generation business.

Their tech is making waves and is quickly being adopted in the commercial sectors for all sorts of clients who own brands.

Using your qual training and instincts to help clients work with a self-serve AI enhanced platform, you will bring your expertise to the process and help your clients extract maximum value from the product.

You’ll work with the CEO and Head of Growth supporting on proposals and then be the customer’s main day-to-day contact point from onboarding. You will own the new business opportunities this presents outright.

You will deliver best-in-class proactive customer success strategies to support clients on live projects to maximise their experience and make your relationships as sticky as possible. Over time, this will help develop and enhance the platform, so you will be helping develop the product. You will feed into your tech team to make sure the product evolution is right on point. You will run workshops to define a new direction and ensure the onboarding experience is as good as it can be for clients while driving retention and development. You should be excited about building a new way of doing research and be an early adopter of technology.