Qualitative Insights & Engagement Manager

Chelsea and Westminster Hospital NHS Foundation Trust; Greater London; On-site; GBP 49,000 - 57,000; Full time

Job summary

Imperial College Health Partners (ICHP) in London seeks a Qualitative Insights and Engagement Manager to lead qualitative activities, support evaluation work, and deliver patient, public and professional involvement.

You will work with the Senior manager, apply a range of methods, facilitate deliberative processes, synthesize findings, and help make evidence-based decisions while advancing NHS partnerships and an inclusive culture.

Qualifications

• Proven ability to manage complex projects and timelines.
• Knowledge of engagement methodologies and social research techniques.
• Experience with qualitative research methods across evaluations.
• Ability to run stakeholder engagement sessions and facilitate discussions.
• Ability to coach colleagues on embedding engagement into projects.

Responsibilities

• Lead planning and delivery of qualitative activities.
• Deliver depth interviews and focus groups with diverse stakeholders.
• Provide subject matter expertise and act as advisor.
• Collate findings and translate into actionable insights.
• Represent ICHP in regional and national engagement networks.

Skills

Project management

Engagement methodologies

Qualitative research

Stakeholder facilitation

Coaching others

Job description

We are an award winning organisation providing care at two main hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—and a number of community-based services across London, such as sexual health and HIV clinics.

With 6,700 members of staff, we are proud to care for a diverse population of one million people. We are committed to ensuring that our workforce is just as diverse with a strong mix of skills and abilities.

Our staff are at the very heart of our organisation and we recognise the valuable contribution that each and every person working at the Trust makes. One of our Trust priorities is to be an employer of choice—a place where people want to start their career and to grow with us through continued education, professional development and support .

Qualitative Insights & Engagement Manager

NHS AfC: Band 7

Main area Qualitative Insights, Engagement, Patient and Public Involvement Grade NHS AfC: Band 7 Contract 12 months (Fixed term maternity cover)

Hours

• Full time
• Part time
• Flexible working
• Compressed hours

37.5 hours per week Job ref 289-CR-185

Site Ferguson House Town London Salary £49,387 - £56,515 per annum plus HCAS Salary period Yearly Closing 07/10/2026 23:59 Interview date 20/10/2026

Job overview

The Qualitative Insights and Engagement Manager will play a key role in supporting the delivery of high-quality qualitative insights that inform the work of ICHP and its partners, including the design and delivery of evaluations and patient, public, and professional involvement activities.

Main duties of the job

Working closely with the Senior Qualitative Insights and Engagement Manager, the post-holder will help deliver qualitative insight activities that support the successful delivery of projects across ICHP.

The role requires the ability to work autonomously, drawing on specialist expertise to provide advice and guidance to ICHP colleagues and external stakeholders, ensuring that qualitative insights contribute to effective decision-making and successful outcomes.

The post-holder will bring a strong understanding of qualitative research methods and experience in a range of engagement and involvement approaches, including deliberative methods, facilitation, survey design, interviewing, and co-design.

Excellent communication skills will be essential, with the ability to translate complex ideas into clear, engaging content and activities.

The role also includes contributing to the ongoing development of ICHP's culture and ways of working, sharing responsibility for making ICHP an inclusive, collaborative, and rewarding place to work.

Working for our organisation

ICHP is a partnership organisation bringing together healthcare providers and universities across North West London. We work collaboratively across our health and research ecosystem in NWL and with industry partners to deliver innovation in practice.

Our goals:

Health: a healthier population, enabled by a systematic focus on prevention, detection and treatment of disease

Growth: a vibrant UK economy driven by a productive population and thriving healthcare and life sciences industry

Service: a sustainable health and care service that delivers high quality care for all citizens

Our priorities:

Create: cultivate the best conditions for the end-to-end testing and scaling of innovation

Advance: data-driven change, harnessing our capabilities and assets across the lifecycle

Sustain: support our members with the problems of today, enabling an NHS Fit for the Future

Shape: the future of health through investments in advanced technologies and funding models

Detailed job description and main responsibilities

• Support the Senior Qualitative Insights and Engagement Manager to implement ICHP’s overall strategic approach to qualitative insights.
• Independently lead on planning and delivering qualitative activities. For example, depth interviews and focus groups with a wide range of stakeholders.
• Share subject matter expertise through leading internal teaching sessions and regularly acting as an expert advisor for colleagues and stakeholders.
• Collate findings from qualitative activities and synthesise these to create accessible and actionable insights.
• Represent ICHP in regional and national engagement and involvement networks as necessary.

Person specification

• Demonstrable commitment to the organisation’s values which are Impact, Quality, Courage and Collaboration.
• Robust and effective project management skills, e.g. time management, budget management and project reporting.
• Knowledge of engagement and involvement methodologies (or social research methodologies) and experience of putting these into practice
• Experience of supporting qualitative elements of evaluations.
• Confidence coaching others around how to embed engagement into their project plans

Important

• There may be some occasions when we have to close a vacancy earlier than the advertised closing date, this will be due to a high volume of applications. You are therefore advised to submit your application as early as possible to avoid disappointment.
• Please check your emails regularly (and your junk folder) as this is how we will communicate with you throughout the recruitment process.
• In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
• During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
• Employment at the Trust is offered subject to successful completion of a six month probationary period.
• We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with General Data Protection Regulation (GDPR)

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on UK Visas and Immigration - GOV.UK

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Sadie Myhill Job title Senior Qualitative Insights and Engagement Manager Email address [e-mail] Additional information

Information Prior to Interview

We understand that you may wish to discuss the role and organisation with the recruiting manager and/or those who work here as part of the preparation for your application. To enable this, and as part of our commitment to Equality, Diversity and Inclusion, rather than offer individual calls, a webinar has been scheduled for 3:00pm on Tuesday 29th September via this link: https://teams.microsoft.com/meet/387271494039542?p=Hl6fb0XbajqF6WdA63 which will enable all prospective applicants to join and ask any questions they may have at the same time. This webinar will be recorded, and can be shared with applicants who may not be able to make the scheduled time and date.

Should there be any specific questions that are felt not to be appropriate for the webinar as they are in relation to individual/personal circumstances, they can be submitted via email to the recruiting manager in advance of the webinar.

The recruitment team are available to provide support from 9am–5pm, Mon–Fri. To contact the team please call the Trust switchboard and ask for ‘Recruitment team, Human Resources Department’.