Qualified Customer Train Driver

TN United Kingdom; Preston; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading rail operator in the UK is seeking a Qualified Customer Driver in Preston. The role focuses on safety, customer service, and environmental sustainability, offering a dynamic work environment and various employee benefits. Applicants must hold a European Train Driving Licence and be committed to providing a memorable customer experience.

Benefits

Defined Contribution Pension Scheme

Employee Assistance Programme

Travel Discounts

Shopping & Lifestyle Discounts

Discounted Gym Memberships

Employee Share Plans

Access to 24/7 Digital GP Services

Qualifications

• Must be a qualified Customer Driver with a European Train Driving Licence.
• Ability to operate tablets and electronic devices.

Responsibilities

• Operate trains safely and maintain punctuality.
• Provide excellent customer service and promote the Lumo-Stirling brand.

Skills

Time Management

Communication

Safety Compliance

Education

European Train Driving Licence

Job description

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Qualified Customer Train Driver, Preston

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Client:

FirstGroup

Location:

Preston, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

60ae788776d5

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Who are we?

First Rail Stirling is a new enterprise and start-up rail operator running a long-haul train service from London to Stirling, connecting Stirling directly to the West Coast of England.

We aim to transform train travel, empowering our team from diverse backgrounds to provide a great customer experience. We are committed to revaluing rail as a relaxing, fast, efficient, and sustainable mode of travel.

We strive to attract more women into rail and are proud to be among operators creating more opportunities for women. To read stories from our female Customer Drivers, please click the following link:

FirstRail Stirling, operating under Lumo, is part of FirstGroup, the UK's largest rail operator and second-largest bus operator outside London. FirstGroup operates throughout the UK and Ireland with over 30,000 employees, focusing on reducing environmental impact through cleaner transport methods.

About the role

The Qualified Customer Driver role is for individuals passionate about customer service. Customer Drivers are key to setting a new standard for rail in the 21st Century, focusing on safety, health, and environmental sustainability.

Primary responsibilities include operating trains safely, maintaining punctuality, ensuring safety and security, providing excellent customer service, and promoting the Lumo-Stirling brand to deliver a memorable customer experience.

About you

• Excellent time management skills and ability to work independently in a safety-focused environment.
• Ability to follow safety instructions meticulously.
• Strong communication skills and comfort working within strict procedures.
• Enjoy assisting colleagues and customers, prioritizing safety and service.

You must be a qualified Customer Driver with a European Train Driving Licence, capable of driving 222 trains, with training provided for other types. You should be able to operate tablets and electronic devices and hold a valid DBS check.

Minimum requirements:

• Age 21 or older (industry requirement).
• European Train Driving Licence.
• Reside within 60 minutes of Preston without public transport when unavailable.
• Ability to work varied shifts, including weekends and nights.
• Willingness to train on various train types.

Location

Must live within a 60-minute commute to Preston.

Rewards

• Defined Contribution Pension Scheme (minimum 10%, up to 20%).
• Employee Assistance Programme.
• Travel discounts including free Lumo services and discounted tickets for friends and family.
• Shopping & Lifestyle discounts.
• Discounted gym memberships.
• Employee Share Plans.
• Access to 24/7 digital GP services.

We are committed to inclusivity, valuing diversity and promoting equal opportunities. We support flexible working options and encourage applicants with disabilities or neurodivergent conditions to apply and request additional support if needed.

Note: We reserve the right to close this vacancy early if we receive a high volume of applications.