QSR Team Coaching Lead ( {{city}})

JR United Kingdom; Coventry; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading QSR brand seeks an Assistant Manager for its new Drive-Thru at Coventry Arena. You'll lead a vibrant team, ensuring exceptional service and product quality while driving sales and managing daily operations. This role offers substantial career growth opportunities within the Five Guys family.

Benefits

Bonus scheme worth up to 15% of annual salary

Secret Shopper bonus up to £2,000

33 Days paid holiday

Life assurance

Employee discount program

Development opportunities

Pension scheme

Qualifications

• Experience working in a fast-paced QSR environment.
• Hands-on leadership skills.
• Ability to manage customer complaints effectively.

Responsibilities

• Responsible for managing Shift Managers and Crew.
• Delivering perfect burgers and fries.
• Leading daily operations and achieving store results.

Skills

Leadership

Customer Service

Adaptability

Job description

Social network you want to login/join with:

QSR Team Coaching Lead ( {{city}}), Coventry

Client:

Five Guys UK

Location:

Coventry, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

02.07.2025

Expiry Date:

16.08.2025

Job Description:

We're opening a brand new Drive Thru at the Coventry Arena, which means we are growing our family.

The ideal Assistant Manager would have experience working in a Drive Thru and be used to working in a fast-paced QSR environment that is exposed to high-volume sales and a large team. You need to be adaptable when it comes to people and customers, and be driven to deliver great results.

Burgers & Fries and Incredible Careers!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. Since 1986, we've maintained our 'perfect and serve' philosophy.

In every restaurant, Assistant Managers work with the General Manager to lead, inspire, and coach the team, ensuring profitability, maximizing sales, and providing excellent customer service.

Our Assistant Managers demonstrate leadership, coaching, and embody our values for their team and customers.

Rewards

• An achievable bonus scheme worth up to 15% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• High Performer Awards and Bonuses
• Long service Love2Shop vouchers - 5 years £500, 10 years £1,000
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries, and shakes while on shift
• Life assurance
• Access to Wagestream for financial wellbeing benefits

Additional Perks

• Team outings and social events
• Invitation to the annual Assistant Manager conference
• Team competitions like Fry Cup and Olympics
• Employee discount program - Five Guys Perks
• Wellbeing support and Employee Assistance Programme (EAP)
• Development opportunities to grow your career
• Enhanced Maternity & Paternity Leave
• Pension scheme

As an Assistant Manager, you'll be:

• Responsible for Shift Managers and Crew
• Supporting the delivery of perfect burgers and fries
• Providing an exceptional experience for your team and customers
• Handling customer complaints promptly and honestly
• Leading by example, working hands-on on the line and floor
• Supporting your General Manager and achieving store results
• Owning your P&L, driving sales, and controlling costs
• Managing daily operations and planning for the future
• Leading with our core values
• Developing your team for future leadership

As an Assistant Manager, you'll be enthusiastic about:

• Perfect Burgers and Fries
• Our values: Competitive, Enthusiastic, Family, Get It Done, and Integrity
• People - hands-on leadership skills
• Customer service

Incredible Careers with Five Guys

• If ambitious, we support your growth towards roles like Deputy General Manager, General Manager, Area Trainer, District Manager, or roles in the Support Office.
• Five Guys is more than a job — it's a career!