QC Controller

Credentialock; Telford; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking a dedicated QC Controller to join their team in Telford. In this full-time role, you will ensure that all quality control procedures are followed meticulously, managing returns and liaising with customer services. With a focus on detail and accuracy, you'll play a crucial role in maintaining high standards within the logistics environment. The company offers a supportive workplace culture that values diversity and employee development, along with a range of benefits including annual leave, pension contributions, and recognition programs. If you're ready to take the next step in your career, this is the perfect opportunity for you.

Benefits

20 days annual leave plus bank holidays

4% employee and employer pension contribution

Life assurance of twice your annual salary

Employee Assistance Programme

Eye care vouchers

Recognition programs

Discount platform with savings at over 50 retailers

Qualifications

• Excellent attention to detail is essential for this role.
• Proficient in Microsoft Office, especially Excel, is required.

Responsibilities

• Ensure correct procedures for QC held goods and manage returns.
• Liaise with Customer Services and process transactions accurately.

Skills

Attention to detail

Communication skills

Ability to work independently

Flexible and adaptable approach

Proficient in Microsoft Office and Excel

Tools

WMS (Warehouse Management System)

PPT (Powered Pallet Truck)

Reach Truck

Job description

Company Description

CML (Part of the Culina Group) provides integrated supply chain services and expertise for food and drink products that require strict refrigerated temperatures to discount retailers.

At Culina, we have a winning culture. We believe that our culture is one of the reasons our company continues to thrive: a place where you're valued, challenged, and inspired!

Job Description

We are recruiting for a QC Controller to join our team in Telford on a full-time, permanent basis.

Salary: £24,444 per annum

Working Hours: 4 on 4 off days, 6am-6pm

As a QC Controller, you will be responsible for ensuring that correct procedures are maintained in the handling and reporting of returned or rejected goods from the depot.

Key Duties of a QC Controller

1. Ensure that correct procedures are followed for all QC held goods, with proper return forms completed, photos taken, and correct status applied to the return.
2. Manage good housekeeping within returns and QC areas.
3. Handle all uplifts and customer returns.
4. Follow correct procedures for goods requested for disposal.
5. Liaise with Customer Services providing clear and accurate information.
6. Process transactions related to the above accurately through our WMS for proper records and traceability.
7. Verify matters by checking video footage when required.
8. Provide support on the floor as needed.
9. Assist with disposal paperwork, load preparations, and planning deliveries/collections with Swancote.
10. Support stock functions such as stock clean-up, clearing CS, forklifts, and depot pallets after investigation.
11. Occasionally assist with warehouse tasks such as PPT or Reach Truck driving (licenses required), cross-docking, or stock receipting.

Qualifications

• Excellent attention to detail
• Reach licence essential
• Ability to work independently
• Knowledge of goods in, picking, and dispatching
• Proficient in Microsoft Office and Excel
• Excellent communication skills
• Flexible and adaptable approach, especially during peak periods

Additional Information

We are committed to making CML a great place to work, embracing diversity and employee development. Our learning programs are open to all employees, supporting your growth within logistics and fostering a team-oriented environment.

Benefits

• 20 days annual leave plus bank holidays
• 4% employee and 4% employer pension contribution
• Life assurance of twice your annual salary
• Employee Assistance Programme offering 24/7 confidential support
• Eye care vouchers for savings on eye tests and glasses
• Recognition programs like Employee of the Month and Long Service Awards
• Discount platform with savings at over 50 retailers

If you meet the requirements and seek your next career opportunity, apply now to join our #WinningTeam!