QA Technician

DS Smith; Pontefract; On-site; GBP 25,000 - 35,000; Full time

Job summary

DS Smith is seeking a proactive and self-motivated QA Technician to join their Quality team in Pontefract. The successful candidate will manage product complaints, ensure compliance with quality standards, and conduct performance testing. This role offers an opportunity to engage in continuous improvement initiatives within a firm committed to sustainability.

Qualifications

• Educated to HND level or relevant experience in a similar role.
• PC literate with experience in Microsoft Excel, Office & SAP.
• Scientific approach and attention to detail required.

Responsibilities

• Adhere to health and safety standards; process customer complaints.
• Conduct performance testing and compliance audits.
• Compile daily, weekly, and monthly reports.

Skills

Attention to detail

Interpersonal skills

Proactive problem solving

Education

HND level education or relevant experience

Tools

Microsoft Excel

SAP

Office

Job description

DS Smith Featherstone is looking to recruit a QA Technician to work within the Quality team.

The successful applicant will be required to have a flexible and proactive approach to multitasking and multi-skilled working, be self-motivated with a can-do attitude, and willing to learn, develop, and evolve in the role.

Role Responsibilities:

• Health and Safety Above All Else – Focused on adhering to all site standards and requirements
• Accurately process Customer Complaints in line with CHS & site SOPs
• Support & investigate product-related customer complaints including improvement actions
• Conduct PACE performance sampling, testing & reporting to meet site and business KPI’s
• Verify PACE performance testing data via trending and compliance to internal specifications, initiating investigation and corrective action when appropriate
• Participate in the Weekly business PACE review call
• Compile customer specifications in line with customer requirements & portals
• Compile, generate daily, weekly & monthly reports
• Responsible for testing & reporting sales, design & customer samples
• Provide technical, hygiene & quality support to the site
• Help supervise lab-related contractors & visitors
• Maintain functionality, upkeep, and calibration of site testing equipment
• Maintain & upkeep of the QC Lab & office housekeeping & hygiene standards
• Provide support on trials & watch orders
• Conduct routine audits & inspections to ensure compliance, identify non-compliance, and implement corrective and preventative actions. Seek opportunities for improvement and best practices.

What we are looking for:

• Educated to HND level or relevant experience in a similar role in a manufacturing environment with high quality standards and documented quality systems
• PC literate with experience with Microsoft Excel, Office & SAP
• Scientific approach with attention to detail
• Good interpersonal skills
• Good working knowledge of SAP or similar data management systems
• Ability to work on own initiative and as part of a team
• Willing and capable to learn new skills
• Proactive in acquiring skills needed to resolve problems, initiate change, and drive continuous improvement in the laboratory program.

We are DS Smith, a global leader in sustainable packaging solutions and fibre-based products. We believe in creating a sustainable tomorrow with the right people who challenge and support one another to enact positive change. We employ over 65,000 colleagues worldwide, including North America, Europe, Middle East, and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, and supply chain. Join us to make the world safer and more productive, one sustainable packaging solution at a time.

“To fulfill our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds, bringing different perspectives, ideas, and experiences to generate unique solutions focused on sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.”