QA Technical Service Analyst - 12m FTC

Rail Delivery Group; Greater London; On-site; GBP 39,000 - 47,000; Full time

Job summary

Rail Delivery Group seeks a Technical QA Service Analyst to join the Quality Assurance Practice. The role focuses on building system knowledge in Confluence and documenting it with traceability between architectural and QA components.

The ideal candidate has strong analytical skills to create process diagrams and mind maps, with experience in manual and automated end-to-end testing in waterfall and agile environments.

Qualifications

• Professional testing experience including manual and automation testing of end-to-end solutions.
• Experience in both waterfall and agile environments.

Responsibilities

• Document core functions, requirements and acceptance criteria for assigned systems.
• Develop and maintain QA tool interoperability and traceability.
• Review and baseline requirement traceability matrices.
• Draft clear, testable requirements and acceptance criteria.
• Sign off on requirement acceptance for Quasar.
• Create process and mind maps to understand system functions.
• Build integrations to provide a complete, up-to-date view of system IP.
• Support Quasar team with QA deliverables as needed.
• Collaborate with Quasar, architecture, CCI, project teams and suppliers.
• Perform retrospective reviews of system requirements after project updates.
• Develop mappings with ConnectALL and monitor test case mappings.
• Support QA Manager in delivering QA across releases and changes.
• Estimate testing effort for projects.
• Develop Acceptance Test objectives matrices and baselining for project closure.
• Sign off user test requirements and acceptance criteria with Business Stakeholders.
• Manage QA activities of self and suppliers.
• Deliver key QA deliverables: test plans, strategies, scope, traceability, test cases and reports.
• Demonstrate strong listening and independent working ability.

Skills

Analytical thinking

Process diagrams

Mind maps

Traceability

Testing

Team leadership

Independent work

Education

Bachelor of Technology in Engineering or Computer Science

ISTQB Advanced Test Management & Agile

Tools

Jira

Confluence

ALM

PyCharm

GitHub

Job description

Closing date: 16 October 2026 Salary scale: £43,000 per annum

About RDG Rail plays an ever more crucial role in Britain, with long term growth in customer and freight. The Rail Delivery Group brings together all passenger and freight operators with Network Rail and HS2, providing services and support to enable them to succeed by delivering better services for customers.

The Role RDG's Quality Assurance Practise is looking for a Technical QA Service Analyst to join the team. This role will primarily be responsible for building and documenting system knowledge in the format prescribed by Quasar. The resource will be responsible for developing and documenting the system knowledge in Confluence in a manner that can be understood by all team members but also at the same time ensure that clear traceability is maintained and managed between Architectural and QA components.

For them to be successful at delivering in this role, they must have a strong analytical mind that is able to create process diagrams and mind maps that will make clear what the systems components are, how the data flows end to end and the various dependencies between the components. They must understand the importance of traceability and help to always keep it up to date.

They may be called upon to conduct technical and acceptance testing on multiple projects.

The successful candidate will have proven experience of manual and automation testing of end-to-end solutions, estimation and day to day reporting and defect management.

They will also have proven experience testing in both a waterfall and agile environment, combined with a strong acceptance test related background.

The successful candidate will have experience in Test Tools Jira, Confluence and ALM (or similar) and have good knowledge and experience in automation tools like PyCharm and similar.

The Technical QA Service Analyst will also demonstrate knowledge of CI/CD and DevOps models and code management through tools like GitHub etc.

The ideal person will be: Professionally qualified with a Bachelor of Technology in Engineering and or relevant Computer Science or Information Technology qualification and an ISTQB or similar certification in Advanced Test Management and Agile. They will also be good leaders, team players and driven to grow the established practise into a stable and sustainable service.

It is essential you can demonstrate experience or competence of:

Build and Maintain knowledge of the core functioning of assigned system(s) to serve as support point for projects and BAU/services.

• - Document core functions, requirements and acceptance criteria related to the system(s) assigned to you.
• - Develop and maintain a core understanding of all core QA tools so that you can manage and maintain their interoperability.
• - Review, baseline and re-baseline requirement traceability matrix related to system coverage.
• - Keep your technical skills up to date so you can accurately draft clear, testable requirements and acceptance criteria.
• - Always review and assist with signing off requirement acceptance for Quasar.
• - Develop and maintain process and mind maps that help better understand the system functions and features.
• - Build and manage integrations to provide a complete, up-to-date view of system IP.
• - Support Quasar team through QA deliverables as and when required.
• - Work with Quasar, architecture, CCI, project team and suppliers as needed to develop and maintain system IP.
• - Always perform retrospective reviews of system requirements post the updates of projects/BAU/Adhoc/Service upgrades and ensure that the latest version of system requirements are available to team.
• - Learn how to maintain and develop mappings with ConnectALL and monitor test case mapping with requirements to ensure that coverage is always accurate.
• - Support management to help develop a good data model for future and comprehensive data analytics
• - Produce and maintain clear requirement traceability across the lifecycle of the system/project for all aspects of Acceptance and E2E Testing.
• - Support QA Manager in delivering QA across releases and changes.
• - Test Estimation to ensure that the effort for testing on projects is correctly captured and tracked.
• - Development and maintenance of Customer Acceptance Test objectives matrices through the project and successful baselining as part of project closure.
• - Definition of Acceptance Test criteria and working with Business Stakeholders to sign off user test requirements and test acceptance criteria.
• - Day to day management of the activities of self/team and QA activities of suppliers (wherever needed).
• - Creating and delivering all key QA deliverables - Test plans, strategies, scope, requirement traceability, test objective matrices, test cases, test reports (including defect management)
• - Keen listening.
• - Ability to work independently to achieve project deliverables.
• - Maintain and build functional and non-functional testing for relevant systems