QA Programme Delivery Manager

HARMAN International; London; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

Join a global team at HARMAN, where you'll oversee test delivery across various platforms as a QA Leader. The role requires management of resources, driving quality assurance, and fostering continuous improvement in a dynamic environment, with opportunities for professional growth.

Benefits

Flexible work environment

Employee discounts on products

Extensive training opportunities

Competitive wellness benefits

Tuition reimbursement

Employee recognition program

Qualifications

• 10+ years in QA leadership role.
• Experience in multi-streamed test activities.
• Strong resource estimation and demand planning skills.

Responsibilities

• Manage test delivery across product portfolio.
• Resource demand and capacity planning.
• Implement tooling to support resource allocation.

Skills

Leadership

Quality Assurance

Resource Management

Test Delivery

Vendor Management

Education

Bachelor's or Master's degree in Computer Science or related field

Tools

Cloud-based testing platforms (AWS, Azure, GCP)

Job description

HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

Introduction: A Career at HARMAN Digital Transformation Solutions (DTS)

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN DTS, you solve challenges by creating innovative solutions.

• Combine the physical and digital, making technology a more dynamic force to solve challenges and serve humanity’s needs
• Work at the convergence of cross channel UX, cloud, insightful data, IoT and mobility
• Empower companies to create new digital business models, enter new markets, and improve customer experiences

About the Role

This role will manage all aspects of test delivery across the Technology Product Portfolio, including Digital (web & mobile), Retail, Service Delivery & Data. This role will play a key role within the QA/ Test enablement team, who operate as a ‘Centre of Excellence’, providing test and Quality Assurance solutions, resourcing and tooling to support the portfolio demands.

Building a team that aspires to excellence, collaboration, and continuous learning, ensuring the integrity and reliability of all lottery systems is a key part of this role.

The role requires the person to be in the office 3 days per week at our Watford office.

What You Will Do

• Test Resource Management: Demand and Capacity Planning ensuring business demands are being met
• Tooling: Implementation of tooling to support resource allocation forecasting
• Portfolio Tracking: Working with technology product functions and the wider business stakeholders shaping the service offerings of test/ QA to support the delivery of portfolio work
• Test Delivery reporting across multiple test programmes of work
• Estimation: Ability to right size the resource requirements, creating an estimation model that can be used against all portfolio work
• Time to Market (TTM): Evaluate speed and throughput, balancing quality using tooling and process improvements
• Line management and mentorship of (QA Leads & senior QA Analyst)
• Be an advocate of change driving continuous improvements
• Test/ QA Vendor Management. Working with our partners to support the portfolio delivery demand and ensure key vendor SLA’s are being met.
• Budget monitoring

What You Need to Be Successful

• Minimum 10 Years of experience in QA leadership role
• Ability to forecast demand capacity in real time
• Ability to provide programme level Test Delivery reports via automated dashboards
• Ability to report progress against Quality KPI’s and forecast quality trends
• Ability to apply a resource estimation methodology at key Project Gates with known levels of tolerance
• Ability to build and maintain a high performing team to execute delivery in a high demand environment whilst ensuring adherence to governance and quality standards
• Ability to foster and maintain effective relationships with internal and external management teams

Bonus Points if You Have

• Experience with cloud-based testing platforms (AWS, Azure or GCP)
• Expertise in Web & Mobile Automation testing

What Makes You Eligible

• You hold a Bachelor’s degree or Master’s degree in computer science or a related field
• Minimum overall 15+ years of experience with at least 10 years of experience in QA Leadership role
• Demonstratable experience of resource management and running multi streamed test activities across large testing projects and portfolios of work
• Demonstrable experience of implementing innovative change within test/QA
• Experience of working with senior internal and external stakeholders
• Project Management Experience
• Experience of cultivating a high performing test/QA team leading by example
• Vendor Management experience

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• “Be Brilliant” employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

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HARMAN is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training, and competitive compensation. (www.harman.com)

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HARMAN is proud to be an Equal Opportunity / Affirmative Action employer . All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.