QA Officer

TN United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A forward-thinking company is seeking a Quality Assurance Officer to enhance call monitoring processes. This role involves conducting thorough evaluations of calls to ensure compliance and quality standards are met. The ideal candidate will thrive in a fast-paced environment, demonstrating strong organizational and communication skills. As part of a dynamic team, you will play a crucial role in providing feedback and insights to management, helping to shape the future of customer interactions. If you are passionate about quality assurance and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Experience in a Quality Assurance role is essential.
• Strong organizational skills and ability to prioritize workload efficiently.

Responsibilities

• Undertake daily call monitoring reviews and evaluate standards.
• Identify trends and potential risks observed in Quality Assurance activity.

Skills

Quality Assurance

Customer Service

Organizational Skills

Communication Skills

Interpersonal Skills

Job description

About The Role

Here at CarFinance 247, we are currently recruiting for a Quality Assurance Officer to join our team. The Quality Assurance Officer will consistently and efficiently undertake call monitoring reviews and evaluate the standards of calls from a compliance and quality perspective. They will also be responsible for providing management with regular feedback on daily call monitoring activities and ensuring all records are kept up to date and accurate.

Responsibilities for the Quality Assurance Assessor:

1. To undertake call monitoring reviews daily, in line with the call monitoring activity plan.
2. Organise and participate in call calibration sessions.
3. Develop a good understanding of the business, its teams, roles, and the environment in which we work.
4. Keep up to date with each business area's processes and call structures.
5. Identify trends and potential risks to the business observed in the Quality Assurance activity.
6. Escalate any serious call monitoring issues to the Compliance Manager, in line with internal compliance monitoring policy, plan, and timelines.

About You

• Experience working in a Quality Assurance role – Essential.
• Experience in a sales or customer service environment – Preferred.
• Suitable for working in a fast-paced environment.
• Strong organisational skills and ability to prioritise workload efficiently.
• Clear and precise in written and verbal communication.
• Ability to work as part of a team.
• Good interpersonal skills.
• Flexible to respond to new situations.

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Created on 26/04/2025 by TN United Kingdom