PV Officer, Team Lead/Case Processing Manager (Pharmacovigilance), Team Lead (Europe remote/hyb[...]

Ergomed; Guildford; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player in pharmacovigilance is seeking a dedicated Team Leader to oversee ICSR management for various projects. This role involves leading a team, ensuring effective task distribution, and maintaining high-quality service standards. With a strong emphasis on employee well-being and professional growth, the company fosters a supportive environment that values diversity and collaboration. Join this forward-thinking organization to make a meaningful impact in the healthcare sector and contribute to improving patient lives through your expertise and leadership.

Benefits

Training and career development opportunities

Friendly, supportive working environment

Opportunity to work with global colleagues

Qualifications

• Life science graduate or healthcare qualification with experience in pharmacovigilance.
• Strong background in a CRO environment with line management experience.

Responsibilities

• Lead the team for ICSR management and ensure effective task distribution.
• Manage ICSR staff and maintain project-specific KPIs for efficiency.
• Support project activities and ensure cooperation with clients.

Skills

Pharmacovigilance

Line Management

Communication Skills

Organization Skills

Delegation Skills

Planning and Time Management

Technical Skills

Team Working

Attention to Detail

Fluent English

Education

Life Science Degree

Pharmacy Qualification

Nursing Qualification

Job description

Company Description

We are PrimeVigilance (part of Ergomed Group), a specialised mid-size pharmacovigilance service provider established in 2008. We are proud to have achieved global organic growth year after year, with staff based across Europe, North America and Asia all covering services within: Medical Information, Pharmacovigilance, Regulatory Affairs and Quality Assurance.

PrimeVigilance provides first class support to our small to large pharmaceutical and biotechnology partners maintaining long lasting relationships and has become one of the global leaders in its field. We cover all therapy areas including medical device.

We love investing in our staff by providing an excellent training and development platform. We value employee experience, well-being and mental health and we acknowledge that a healthy work life balance is a critical factor for employee satisfaction and in turn nurtures an environment from which a high-quality client service can be achieved.

Come and join us in this exciting journey to make a positive impact in patient’s lives.

Job Description

• Leads the team responsible for ICSR management for a selected project or group of projects as Team Leader
• Ensures adequate distribution of tasks for assigned projects and teams and oversees the workflow process
• Assures and exerts activities leading to effective cooperation with clients in the area of ICSR Management
• Contributes to achieving company´s goals and objectives
• Works under supervision of ICSR Operational Lead
• Provides support to other activities undertaken by the project team on behalf of the client and the company
• Line Manages assigned ICSR staff
• Creates and maintains project specific KPIs for contracted ICSR activities (this includes optimizing procedures, trainings and any other actions to increase ICSR team efficiency)
• Proposes process changes to ICSR Operational Lead
• Manages ICSR deviations with ICSR Operational Lead support
• Reviews trackers and timesheet data and ensures accuracy
• Is involved in ICSR processing and 2nd QC of cases
• Supports other departments, as approved and instructed by ICSR Operational Lead

Qualifications

• Life science graduate, pharmacy, nursing, or other healthcare related qualification or experience in pharmacovigilance
• Strong previous experience of PV in ideally a CRO environment
• Previous experience in a Line Management position
• Excellent communication (written and verbal) skills
• Organization skills, including attention to details and multitasking
• Delegation skills
• Planning and time management
• Technical skills
• Team working
• English – fluent (spoken, written)

Additional Information

We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.

To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us.

We offer:

• Training and career development opportunities internally
• Strong emphasis on personal and professional growth
• Friendly, supportive working environment
• Opportunity to work with colleagues based all over the world, with English as the company language

Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join!

• Quality
• Integrity & Trust
• Drive & Passion
• Agility & Responsiveness
• Belonging
• Collaborative Partnerships