Pupil Support Assistant - Shrewsbury

Protocol Education Ltd; Shrewsbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading company in the education sector is seeking a caring Pupil Support Assistant to work in an Academy in Shrewsbury starting September 2025. The role involves supporting children with special educational needs, ensuring their personal care and educational access in a supportive environment. Ideal candidates will be compassionate, have strong communication skills, and be committed to safeguarding.

Benefits

Accredited training and ongoing professional development

Supportive working environment with clear career pathways

Qualifications

• Ability to form positive relationships with children, colleagues, and parents.
• Excellent verbal and listening communication skills.
• Organisational skills and ability to work positively under pressure.

Responsibilities

• Attend to pupils’ personal and physical needs including hygiene, health, and welfare.
• Support pupils’ safety and learning access, encouraging independence.
• Assist with preparing equipment and resources and support curriculum delivery.

Skills

Compassionate Support

Strong Communication

Reliability

Team Player

Education

Standard level of education

5 GCSEs or equivalent (desired)

NVQ Level 2 or 3 in Support for Learning (desired)

First Aid qualification (desired)

Job description

Protocol Education is recruiting a caring Pupil Support Assistant to join an Academy in Shrewsbury, Shropshire, starting September 2025.
This role offers the chance to support children and young people with special educational needs across all key stages, from Reception to Sixth Form, helping them access education and thrive in a supportive environment.

Here’s why your background makes you an ideal fit:

• Compassionate Support: You provide personal care and support that respects each pupil’s individual needs and dignity.
• Strong Communicator: You build positive relationships with pupils, staff, and parents, ensuring open, respectful communication.
• Reliable & Proactive: You work well under pressure and support behaviour management and learning activities with enthusiasm.
• Team Player: You collaborate effectively with teachers and other professionals to create a nurturing, safe environment.

Key Responsibilities:

• Attend to pupils’ personal and physical needs, including hygiene, health, and welfare, using manual handling techniques when trained
• Support pupils’ safety and learning access, encouraging independence and social interaction
• Assist with preparing equipment and resources and supporting the curriculum delivery
• Maintain hygiene and support midday care, including feeding and playtime activities
• Support behaviour management and contribute to record keeping and communication
• Comply with safeguarding, health and safety, and confidentiality policies
• Participate in training, meetings, and supervision duties during and outside lesson times

Who we’re looking for:

• Ability to form positive relationships with children, colleagues, and parents
• Excellent verbal and listening communication skills
• Organisational skills and ability to work positively under pressure
• Competency in manual handling including hoisting (when trained)
• Standard level of education
• ideally 5 GCSEs or equivalent (desired)
• NVQ Level 2 or 3 in Support for Learning or equivalent (desired)
• First Aid qualification (desired)

Benefits:

• 20 hours per week, 5 days a week
• Accredited training and ongoing professional development
• Supportive working environment with clear career pathways

About Protocol Education:

At Protocol Education, we are dedicated to placing passionate professionals in SEND roles across the UK. We are committed to safeguarding and expect all staff to share this commitment. An enhanced DBS check and satisfactory references are required.

If this Pupil Support Assistant role sounds like a great fit for you, please apply today. For any questions or to discuss the role, contact Arpit on [phone] or email [e-mail]. We’re happy to help!

All applicants will require the appropriate qualifications and training for this role. Please see the FAQs on the Protocol Education website for further details.

All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.

Protocol Education is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with the DfE statutory guidance ‘Keeping Children Safe in Education’, this may also include an online search as part of our due diligence on shortlisted applicants.
We offer FREE online safeguarding and Prevent Duty training to all our workers. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check and subscribe to the DBS Update Service.

Full assistance provided. For details of our privacy policy, please see visit the Protocol Education website.