Pump Service Engineer

Serious Waste Management Limited; Burton upon Trent; On-site; GBP 38,000 - 52,000; Full time

Job summary

Serious is seeking an experienced Field Service Engineer to service sewage treatment plants, pumping stations and related equipment across the UK. You will diagnose faults, perform planned maintenance and installations, and work directly with customers to keep systems safe and efficient.

The role requires strong mechanical and electrical skills, knowledge of wastewater processes, and the ability to work independently with excellent customer service. Travel and on-call work are expected.

Qualifications

• Experience servicing sewage treatment plants and pumping systems.
• Good understanding of wastewater treatment processes.
• Strong mechanical and electrical knowledge.
• Proven fault-finding and diagnostic skills.
• Ability to work independently with strong customer focus.

Responsibilities

• Carry out planned servicing, inspections and reactive maintenance on sewage treatment plants, pumping stations and associated equipment.
• Diagnose and resolve mechanical, electrical and process faults, including issues with pumps, motors, drive mechanisms and control systems.
• Repair and replace defective parts and equipment in line with manufacturers recommendations and good industry practice.
• Assess treatment processes and system performance, identifying improvements where required.
• Install and commission grease management equipment.
• Undertake site surveys and investigations to assess repairs, replacements, upgrades and installation requirements.
• Produce clear and accurate service reports, including equipment details, findings and recommended works.
• Provide the information needed for colleagues to prepare customer quotations and proposals.
• Offer technical advice and support to customers and colleagues, both on site and by telephone.
• Respond to emergency and out‑of‑hours call‑outs as required.
• Maintain company tools, equipment, vehicle condition and stock levels.
• Work safely, professionally and courteously, representing Serious at customer sites.

Skills

Sewage treatment

Pumping systems

Mechanical skills

Electrical skills

Fault finding

Independent working

Customer service

Problem solving

Communication

Education

ONC/HNC/HND in engineering/maintenance

18th Edition electrical qualification (advantage)

Tools

Microsoft Word

Microsoft Excel

CRM systems

Job description

Field Service Engineer Wastewater & Pump Systems

Company: Serious

Reporting to: Head of Engineering / Operations Manager

About the role

Serious is looking for an experienced Field Service Engineer to carry out planned maintenance, fault finding, repairs and installations across sewage treatment plants, pumping stations, grease management systems and associated equipment.

This is a practical, hands‑on role suited to someone with strong mechanical and electrical skills, experience of sewage treatment and pumping systems, and an understanding of wastewater treatment processes.

You will work directly with customers, diagnose technical problems and help keep their systems operating safely and efficiently.

Your responsibilities

• Carry out planned servicing, inspections and reactive maintenance on sewage treatment plants, pumping stations and associated equipment.

• Diagnose and resolve mechanical, electrical and process faults, including issues with pumps, motors, drive mechanisms and control systems.

• Repair and replace defective parts and equipment in line with manufacturers recommendations and good industry practice.

• Assess treatment processes and system performance, identifying improvements where required.

• Install and commission grease management equipment.

• Undertake site surveys and investigations to assess repairs, replacements, upgrades and installation requirements.

• Produce clear and accurate service reports, including equipment details, findings and recommended works.

• Provide the information needed for colleagues to prepare customer quotations and proposals.

• Offer technical advice and support to customers and colleagues, both on site and by telephone.

• Respond to emergency and out‑of‑hours call‑outs as required.

• Maintain company tools, equipment, vehicle condition and stock levels.

• Work safely, professionally and courteously, representing Serious at customer sites.

Essential skills and experience

• Relevant experience servicing and repairing sewage treatment plants and sewage pumping systems.

• A sound understanding of wastewater treatment processes and correct desludging practices.

• Strong practical mechanical and electrical knowledge, particularly pumps, motors and control systems.

• Proven fault‑finding and diagnostic skills.

• The ability to assess technical problems and recommend practical solutions.

• Clear written and verbal communication skills, including accurate service reporting.

• Confidence using IT systems, including Microsoft Word, Excel and CRM systems.

• The ability to work independently, manage priorities and make sound decisions under pressure.

• A customer‑focused approach and the ability to build positive working relationships.

• Commercial awareness, making effective use of time, materials and resources.

Qualifications

• Technical knowledge and ability at ONC, HNC or HND level in engineering or maintenance.

• An 18th Edition electrical qualification would be an advantage.

Working requirements

The role involves extensive nationwide travel, with overnight stays and working away from home when required. Flexibility is essential, including a willingness to attend emergency and out‑of‑hours call‑outs.

About you

You will be a dependable, enthusiastic engineer who takes pride in doing a job properly. You should be comfortable working both independently and as part of a team, with a practical approach to problem solving and a commitment to excellent customer service.