Publisher Services Apprentice (Level 3) - Basingstoke

MacMillan Distribution Ltd.; Basingstoke; On-site; GBP 14,000 - 20,000; Full time

Job summary

Join MacMillan Distribution Ltd. as a Publisher Services Apprentice and gain valuable skills in customer service and administration. This role offers a structured apprenticeship opportunity while working in a dynamic environment, with 35 hours a week dedicated to developing your abilities and achieving a Level 3 Customer Service Apprenticeship. Excellent benefits, including private medical insurance and generous holiday allowances, are provided.

Benefits

25 days holiday plus bank holidays

Private Medical Insurance

Pension scheme with employer contributions

Employee Assistance Programme

Employee discounts

Free parking

On-site canteen

Qualifications

• Excellent communication skills required.
• Strong time management and multitasking abilities necessary.
• Proficiency in Microsoft Office and Google Suite expected.

Responsibilities

• Act as an ambassador for the business with publishers and customers.
• Manage multiple tasks efficiently while meeting deadlines.
• Embody company values in customer interactions.

Skills

Communication

Time Management

Multitasking

Attention to Detail

Proactive Attitude

Education

GCSEs in Maths and English (grades 4 or above)

Tools

Microsoft Office

Google Suite

Job description

Are you a motivated team player with strong administration and communication skills? Do you aspire to deliver excellent customer service to our valued publishers and customers? If yes, Macmillan Distribution (MDL) invites you to join our team as a Publisher Services Apprentice on a two-year fixed-term basis.

Position Overview:

In this apprenticeship, you'll work within our Publisher Services Team at Macmillan Distribution, gaining exposure to a variety of our publishers, delivering exceptional customer service and commercial development tasks.

Key Responsibilities:

Act as an ambassador for our business in communication with our publishers, customers, and colleagues.
Managing multiple tasks efficiently while adhering to publisher deadlines.
Embrace and embody our values of 'Delivering Excellence' in every interaction.

Skills and Qualifications:

Excellent communication skills.
Strong time management and multitasking skills.
Proficiency in Microsoft Office and Google Suite (Excel, Word, etc.).
Attention to detail and a flexible, proactive attitude.
Educational qualifications: GCSE grades 4 or above in Maths and English (or equivalent).

Work Schedule and Benefits:

This role requires 35 hours per week, Monday to Friday, from 9:00 a.m. to 5:00 p.m., with a one-hour lunch break. You'll have up to half a day each week to focus on achieving your Level 3 Customer Service Apprenticeship.

Our benefits include 25 days holiday plus bank holidays,Private Medical Insurance / Medical Cash Plan, Pension scheme with generous employer pension contributions, Employee Assistance Programme, Employee discounts portal, Free parking, 25 days holiday, on-site canteen and much more.

If you're ready to bring your skills and enthusiasm to a fast-paced, dynamic environment, we'd love to hear from you!

To see the full job description click here.

Macmillan Distribution (MDL) is the award-winning distribution arm of the Macmillan Publishing Group. MDL provides a distribution service for its own Group publishers as well as distribution services to over 40 third party publishers. The commercial operations are based in Basingstoke and the warehouse in Swansea ensures a smooth operation of receiving, storing and distributing an extensive range of books, handling over 40,000 titles. For more information, visit our website here.

All applicants must have the right to live and work in the United Kingdom.

Closing date for applications: 1 August2025.Interviews are expected to begin week commencing 11 August 2025