Public Transport Officer

West Northamptonshire Council; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in England is seeking a Public Transport Officer to enhance public transport services. Responsibilities include data analysis for the Council's Enhanced Partnership Scheme, managing bus service registrations and communications with operators, and overseeing bus stop infrastructure. The ideal candidate will possess strong analytical, communication, and customer service skills, along with knowledge of public transport operations. This role offers a chance to contribute to sustainable travel and community development.

Qualifications

• Strong analytical and data management skills for decision-making.
• Good communication and customer service skills for inquiries.
• Understanding of public transport operations and policies.

Responsibilities

• Collect and analyse data for the Enhanced Partnership Scheme.
• Handle bus service registrations and operator inquiries.
• Manage bus publicity from preparation to distribution.

Skills

Analytical skills

Data management

Communication

Customer service

Understanding of public transport operations

Job description

Are you passionate about sustainable travel and ensuring efficient public transport services for your community? West Northamptonshire Council is seeking a dedicated individual to join our Highways and Transport Team as a Public Transport Officer. In this role, you will play a pivotal part in supporting the delivery of the Council’s public transport policies within the Sustainable Travel Team.

If you have any questions about this vacancy, please [e-mail]

Our benefits
You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.What will you be doing?
As a Public Transport Officer, your role encompasses a wide range of responsibilities. You'll collect and analyse data to monitor the Council's Enhanced Partnership Scheme, ensuring bus reliability and usage. Handling bus service registrations and approvals under the Concessionary Travel Scheme, you'll liaise with operators and respond to inquiries, maintaining accurate information for both online and offline mediums.Additionally, you'll manage the end-to-end process of bus publicity, from preparation to distribution, ensuring timely and accurate material. Overseeing bus stop infrastructure, you'll commission installations, procure repairs, and handle consultations.About you
To thrive in this role, you should demonstrate strong analytical and data management skills, ensuring accurate insights for informed decision-making. You should also have good communication and customer service skills to deal with inquiries.A solid understanding of public transport operations and policies will equip you to navigate the role seamlessly.If you're ready to contribute to enhancing public transport services in West Northamptonshire, join us!About us
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.Hear more from our Chief Executive, Anna Earnshaw, about what its like to work at West Northants Council.We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partnerThe following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email [e-mail] for support.West Northants Council, where careers thrive.