Public Sector Complaints & MP Enquiries Administrator

Opus People Solutions Limited; King's Lynn; Hybrid; GBP 34,000 - 41,000; Full time

Job summary

King’s Lynn and West Norfolk Borough Council seeks an Administrator to manage corporate complaints and MP enquiries from start to finish. You will coordinate responses, ensuring timeliness and compliance with policy and legislation, while supporting the updated complaints framework.

The role is hybrid, 37 hours per week, with an hourly pay range of £25–£30 and a temporary 3‑month contract starting immediately.

Qualifications

• Experience in administering complaints in local government or public sector.
• Strong record-keeping and data accuracy skills.
• Excellent customer service and professional diplomacy.

Responsibilities

• Manage corporate complaints and MP enquiries from receipt to resolution.
• Log, monitor, coordinate, and respond within set timescales.
• Act as central contact for complainants, MPs, and officers.
• Monitor performance and provide updates to managers about cases.
• Advise officers on complaint handling requirements.
• Maintain accurate records in the complaints system.
• Produce reports and management information on complaints.

Skills

Complaint handling

Record keeping

Customer service

Organisation

Education

Public sector experience preferred

Tools

Microsoft Office

Case management system

Job description

King’s Lynn and West Norfolk Borough Council seeks an Administrator to manage corporate complaints and MP enquiries from start to finish. You will coordinate responses, ensuring timeliness and compliance with policy and legislation, while supporting the updated complaints framework.

The role is hybrid, 37 hours per week, with an hourly pay range of £25–£30 and a temporary 3‑month contract starting immediately.