Public Policy Director

GSMA LLC; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global mobile industry organization is seeking a candidate for a Short term contract in London to develop and drive a policy and advocacy agenda. This role focuses on supporting mobile operators in protecting customers from fraud and scams while working in a multi-talented team. The ideal candidate has experience in telecoms policy, excellent communication, and analytical skills. A chance for future full-time employment is possible in 2026.

Benefits

Competitive compensation

Learning & development opportunities

Flexible working hours

Generous holiday allowances

Qualifications

• Solid knowledge of telecoms and Internet technologies.
• Demonstrable knowledge in consumer policy including fraud or security.
• Ability to convey complex issues clearly.

Responsibilities

• Support Policy & Regulatory lead on scams and related policy issues.
• Draft governance documents articulating policy positioning.
• Conduct interviews with GSMA members to inform policy.

Skills

Experience in telecoms policy and regulation

Knowledge of fraud and scams

Strong communication skills

Ability to work cross-culturally

Analytical skills

Education

Degree in a relevant field

Tools

Policy analysis tools

Job description

Position type: Short term contract, Full-Time (potential to FTE in 2026)

What the hiring manager says

You will be a key player in a multi-talented global team working across Africa, Europe, Asia, MENA, APAC, and Latin America. You’ll be at the forefront of developing and driving an important policy and advocacy agenda, supporting mobile operators in their work to protect customers from fraud and scams.

About the Team

The GSMA plays a pivotal role in the development of public policy relating to the mobile industry and its customers. Our global Policy & Regulation team leads the debate, representing the mobile industry to governments and regulators around the world with the aim of delivering a regulatory environment that maximizes development opportunities for mobile operators and long-term benefits for consumers.

About the role

In this role

• You will support the Policy & Regulatory lead on scams and related policy issues, working closely with internal multi-disciplinary project team(s) as well as regional policy staff
• You will draft internal governance documents, clearly articulating policy positioning, expected outcomes and strategic recommendations for executive approval.
• You will undertake targeted interviews with relevant GSMA members, gathering insights to inform policy alignment and direction and building consensus across diverse stakeholders.
• You will provide analysis and assessment of legal and regulatory requirements, and developments and their impact on GSMA operator members
• You will help formulate the advocacy strategy and plans to support ongoing anti scams and security initiatives, and well as related BAU activities as required
• You will support the development of regional and global messaging, ensuring consistency with public policy priorities and alignment across cross-industry advocacy efforts.
• You will work in close coordination with other programme workstreams—including technical, innovation, and business-as-usual (BAU) activities—to ensure alignment, reduce duplication, and promote a direction.
• You will maintain scam and security thought leadership content for GSMA members and stakeholders
• You will represent the organisation at GSMA working groups and task forces and at external fora and conferences
• You will deliver Capacity Building to regulators and stakeholders

About You and your skills

You have experience and skills in working on complex policy and regulatory issues within the telecoms industry and be able to demonstrable specialist knowledge in consumer policy including fraud, scams or security.

You have a solid knowledge and understanding of telecoms and Internet technologies and their related policy environments and stakeholders. The ability to point to previous significant interactions with GSMA or other industry associations will be highly desirable.

Your oral and written communication skills in English will be excellent and you will have a proven ability to convey complex issues in a clear and concise way.

You are a proven team player and experienced at working cross culturally and interacting with international stakeholders and those from different disciplines.

You will have possess a high personal commitment to working with confidentiality and integrity and a positive professional reputation.

You will already have the authorisation to work in the UK or EU.

We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact [e-mail] with your request.

Contract type

Short term Contractor

Department: Advocacy

Team: Policy & Regulation

Location: London or Brussels

Position type: Short term contract, Full-Time (potential to FTE in 2026)

What the hiring manager says

You will be a key player in a multi-talented global team working across Africa, Europe, Asia, MENA, APAC, and Latin America. You’ll be at the forefront of developing and driving an important policy and advocacy agenda, supporting mobile operators in their work to protect customers from fraud and scams.

About the Team

The GSMA plays a pivotal role in the development of public policy relating to the mobile industry and its customers. Our global Policy & Regulation team leads the debate, representing the mobile industry to governments and regulators around the world with the aim of delivering a regulatory environment that maximizes development opportunities for mobile operators and long-term benefits for consumers.

About the role

In this role

• You will support the Policy & Regulatory lead on scams and related policy issues, working closely with internal multi-disciplinary project team(s) as well as regional policy staff
• You will draft internal governance documents, clearly articulating policy positioning, expected outcomes and strategic recommendations for executive approval.
• You will undertake targeted interviews with relevant GSMA members, gathering insights to inform policy alignment and direction and building consensus across diverse stakeholders.
• You will provide analysis and assessment of legal and regulatory requirements, and developments and their impact on GSMA operator members
• You will help formulate the advocacy strategy and plans to support ongoing anti scams and security initiatives, and well as related BAU activities as required
• You will support the development of regional and global messaging, ensuring consistency with public policy priorities and alignment across cross-industry advocacy efforts.
• You will work in close coordination with other programme workstreams—including technical, innovation, and business-as-usual (BAU) activities—to ensure alignment, reduce duplication, and promote a direction.
• You will maintain scam and security thought leadership content for GSMA members and stakeholders
• You will represent the organisation at GSMA working groups and task forces and at external fora and conferences
• You will deliver Capacity Building to regulators and stakeholders

About You and your skills

You have experience and skills in working on complex policy and regulatory issues within the telecoms industry and be able to demonstrable specialist knowledge in consumer policy including fraud, scams or security.

You have a solid knowledge and understanding of telecoms and Internet technologies and their related policy environments and stakeholders. The ability to point to previous significant interactions with GSMA or other industry associations will be highly desirable.

Your oral and written communication skills in English will be excellent and you will have a proven ability to convey complex issues in a clear and concise way.

You are a proven team player and experienced at working cross culturally and interacting with international stakeholders and those from different disciplines.

You will have possess a high personal commitment to working with confidentiality and integrity and a positive professional reputation.

You will already have the authorisation to work in the UK or EU.

We strive to offer a meaningful and inclusive application experience for all candidates. Should you require any accommodations or adjustments due to a disability or for any other reason during the hiring process, please contact [e-mail] with your request.

Contract type

Short term Contractor

Worker type

Contingent Worker

What We Offer

Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.

In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.

To learn more about the GSMA, visit our career site , our LinkedIn page and our Twitter page.

Being You at the GSMA

We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.

GSMA Values

Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.

Passionately driven

We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.

Insightful leaders

We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.

Stronger together

We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.

Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.

About Us

If you're currently an employee at GSMA, please apply internally using the GSMAHub by clicking on ‘Jobs Hub’ in your main Dashboard.

About the GSMA

The GSMA is a global organisation unifying the mobile ecosystem to discover, develop and deliver innovation foundational to positive business environments and societal change. Our vision is to unlock the full power of connectivity so that people, industry, and society thrive. Representing mobile operators and organisations across the mobile ecosystem and adjacent industries, the GSMA delivers for its members across three broad pillars: Industry Services and Solutions, Connectivity for Good, and Outreach.

Connectivity for Good engages members, governments and civil society, to advance positive policy and spectrum outcomes, facilitate digital innovation to reduce inequalities in our world, and tackle todays’ biggest societal challenges such as digital inclusion, climate change and sustainability.

Industry Services and Solutions underpins the technology and interoperability that make mobile work. Via our projects, working groups and promotional activities we facilitate the industry’s focus on areas such as 5G, Mobile IoT, fraud and security. And our technical services offer tools, data and resources to enable even more efficient and robust mobile experiences for users.

Outreach provides the world’s largest platform, convening and informing the mobile ecosystem, at MWC Barcelona, Shanghai, Los Angeles and the M360 series, and through Mobile World Live and GSMA Intelligence with breaking news, insights and expert analysis.

We invite you to find out more at gsma.com .