Public Enquiry Volunteer - Billingshurst

Sussex Police; Billingshurst; On-site; Full time

Job description

The Billingshurst hub is run successfully by a team of volunteers who dedicate their time and skills to supporting the local community, liaising between the public and the police.

The Role & Key Responsibilities

You will be the first point of call to a member of the public coming into the hub and will be able to signpost them to the appropriate team or department within Sussex Police or make them aware that their concern is not a policing matter.

Please note you will not be expected to deal with 999 calls or responses.

• Liaising with the public who come into the Billinghurst hub.
• Supporting the local community in reporting a crime via the internet.
• Liaising with victims of crime and signposting them to the relevant departments/agencies.
• Give out advice to the local community and again signposting as appropriate.
• Act as a Sussex Police presence in the community.
• Support the local PSCO and NPT in the area in planning community workshops where advice on crime prevention or other crime types such as fraud can be given to protect the community.

Skills & Experience

• Good understanding of IT.
• Understanding and sympathetic to various problems.

Benefits

• Experience policing first‑hand.
• Meet new people and teams.
• Learn and develop your skills.
• We will reimburse any travel expenses you may incur whilst volunteering.
• Recognition schemes in place to formally show our appreciation for your service.
• Access to financial and mental well‑being guidance and support.
• Discounts for everyday spend, our on‑site gyms and a range of sports clubs.
• Volunteer with us will also allow you to apply for other voluntary and paid positions within the Force.

EEO and Diversity Statement

We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.

We are committed to being an anti‑racist police service. We promise to challenge injustice, ensure fairness and to uphold anti‑racist principles in both our organisation and our communities. For more information, you can read our full anti‑racism statement here.

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status or religious belief, we would love to hear from you.