Public Area Attendant - Casual

Four Seasons Hotels and Resorts; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a leading hotel as a Public Area Attendant, ensuring cleanliness and excellent guest service in luxurious surroundings. This role involves direct interaction with guests, making it essential to have strong communication skills and a commitment to customer satisfaction.

Benefits

£12.55 per hour plus service charge

Excellent training and career development opportunities

Free meals at Pepys Cellar while on duty

Free uniform dry cleaning

Annual themed employee parties

Access to Wagestream – salary advance benefit

Qualifications

• At least one year’s experience in a related position preferred.
• Good communication skills in English, both written and spoken.
• Excellent customer service skills with the ability to anticipate guest needs.

Responsibilities

• Maintaining cleanliness of all public spaces in the hotel.
• Handling guest requests and ensuring attention to detail.
• Direct contact with guests.

Skills

Communication

Customer Service

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated in return. Our team members worldwide create exceptional experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe that the best way to enable our people to deliver these experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing familiar faces, welcoming new ones, and treating everyone we meet with respect. Whether you work with us, stay with us, live with us, or discover with us, our purpose is to create impressions that last a lifetime, stemming from our belief that life is richer when we connect with people and the world around us.

About the location:

Located in the heart of the City, overlooking Tower Bridge and the Tower of London, our hotel is the starting point for discovering London’s historic past alongside its vibrant present. This impressive five-star hotel, housed in a beautiful grade II listed building that was the former HQ of the Port of London Authority, features 100 rooms, 41 residential apartments (including 31 in a FS-run transient rental program), a stunning ballroom that has hosted events like the United Nations inaugural reception, 5 meeting rooms, a destination spa with 6 treatment rooms, hammam, steam, sauna, swimming and vitality pools, and excellent Food and Beverage options including La Dame de Pic (French cuisine, 2* Michelin Star), Mei Ume (Chinese/Japanese cuisine), and Rotunda (all-day dining, afternoon tea, and bar).

Position: Public Area Attendant (Casual)

The role:

The Public Area Attendant is responsible for maintaining the cleanliness of all public spaces in the hotel, handling guest requests, and ensuring attention to detail in all areas. This role involves direct contact with guests, requiring good communication skills.

Ideal candidate:

• At least one year’s experience in a related position preferred
• Good communication skills in English, both written and spoken
• Excellent customer service skills with the ability to anticipate guest needs and go the extra mile

Benefits:

• £12.55 per hour plus service charge based on hours worked
• Excellent training and career development opportunities
• Free meals at Pepys Cellar (staff canteen) while on duty, including fruits, coffee/tea, and fizzy drinks
• Opportunities for a successful career with global potential
• Free uniform dry cleaning
• Annual themed employee parties and various social, charitable, and sporting events
• Access to Wagestream – a salary advance benefit
• And many more surprises!

Application note:

We look forward to receiving your application! All applicants must hold the Right to Work in the UK.