Public Area Attendant

The Roof Gardens; Greater London; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Competitive hourly pay

Taxi allowance for late nights

Meals on duty

28 days holiday + Celebrate You Day +

a paid volunteering day (increasing up

50% dining discount

Refer a Friend up to £1,000

Uniform and dry cleaning provided

Employee well-being support

Pension scheme

Eye care benefits

Job summary

The Roof Gardens, a landmark venue in Kensington, is seeking a Public Area Attendant to join the back of house team. This permanent full-time role focuses on keeping all public areas, washrooms and guest spaces spotless and welcoming.

You will support all departments with efficiency and care, delivering courteous service, flexible shifts including evenings and weekends, and contributing to an exceptional guest experience.

Qualifications

• Experience as Public Area Attendant or related roles, preferably in luxury hospitality.
• Ability to maintain high standards of cleanliness and presentation.
• Good customer service and flexibility to work evenings/weekends.

Responsibilities

• Maintain high cleanliness standards in all washroom areas during shifts.
• Monitor supplies and ensure fixtures and equipment function properly.
• Provide courteous guest assistance and directions.
• Support other departments to ensure smooth service.
• Flexibility to work varied shifts, including evenings and weekends.

Skills

Public Area Attendant

Washroom Attendant

Job description

Front of House

Contract: Permanent

Salary: Competitive Per hour

Public Area Attendant | Minimum 35 Hours | Competitive Rate of Pay | Kensington

THE ROOF GARDENS

The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club.

A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.

The Role

We’re seeking a committed and detail-oriented Public Area Attendant to join our team at The Roof Gardens. Our back of house team is essential to the seamless operation of our venue, supporting all departments with efficiency, precision, and care. You will play a vital role in ensuring smooth service and maintaining our high standards.

Key Responsibilities

• Previous experience as a Public Area Attendant, Washroom Attendant or Restroom Attendant, ideally within the luxury hospitality sector
• Maintain a high standard of cleanliness and presentation in all washroom areas throughout each shift
• Monitor and replenish supplies as needed and ensure all washroom fixtures and equipment are functioning properly
• Provide courteous assistance to guests, offering directions, addressing concerns, and delivering a personable service experience
• Flexibility to work varying shifts, including evenings and weekends

Our Benefits

• Competitive salary above market rate - The hourly rate of pay is calculated from a base rate plus service charge
• Late night taxi allowance
• Meals on duty
• 28 days holiday, plus an extra ‘celebrate you day’ & a paid voluteering day (increasing up to 33 days with each year of continuous service)
• 50% discount when dining in our restaurants
• Recognition vouchers awarded when your efforts are acknowledged by members
• Generous 'Refer a Friend' scheme up to £1,000
• Team socials to celebrate our successes
• Uniform and dry cleaning provided
• Access to Wagestream for financial well-being support
• 24/7 confidential well-being and mental health support via our Employee Assistance Program
• Growth opportunities, both personally and professionally
• Breakout spaces with showers, secure storage, and areas to relax with colleagues
• Company pension scheme
• Access to Hospitality Action benefits hub including eye Test vouchers

We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.