Public Area Attendant

Brown's Hotel; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious hotel in London is seeking a Public Area Attendant to ensure the immaculate upkeep of public spaces. Responsibilities include cleaning lobbies, restrooms, and responding to guest inquiries, while promoting high standards of hygiene and safety. Candidates should be passionate about delivering exceptional service within a supportive team environment.

Benefits

Discounted hotel rates

Food and Beverage discounts

Meals on duty

Learning and development opportunities

Gym Membership Discounts

Pension Scheme

Employee Assistance Programme

Qualifications

• Enthusiastic and dedicated with a passion for 5-star service.
• Positive attitude with a willingness to learn and grow.
• Commitment to maintaining hygiene and safety standards.

Responsibilities

• Maintain cleanliness of public areas, ensuring a pristine environment.
• Respond courteously to guest requests.
• Report maintenance issues and uphold safety standards.

Skills

Exceptional customer service

Strong work ethic

Attention to detail

Ability to work in a team

Adaptability

Job description

Overview

Our Hotel

Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street. With a rich history, it has become a prestigious landmark, welcoming distinguished guests. Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries. Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality. Rocco Forte Hotels are a collection of iconic hotels that respect the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

Your key responsibilities

As a Public Area Attendant, you will be responsible for the immaculate upkeep and presentation of all public areas within our beautiful property. As a vital member of the housekeeping department, your role is essential in creating a welcoming, pristine environment that reflects the high standards of comfort and quality our guests expect.

Your keen eye for detail and pride in your work — a polished floor here, a neatly arranged lobby there — will help ensure that all public spaces are spotless, inviting, and well-maintained. While confident working independently, you’ll also collaborate effectively as part of a team, communicating clearly and respectfully with colleagues and guests alike.

As a valued part of the Forte family, you will:

• Clean and maintain all public areas, including lobbies, restrooms, hallways, elevators, and other common spaces.
• Ensure all areas are consistently stocked with necessary supplies and amenities.
• Respond promptly and courteously to guest requests and inquiries in public areas.
• Maintain cleanliness and organization in storage and service areas.
• Report any maintenance issues, safety concerns, or damages to management promptly.
• Uphold hygiene, cleanliness, and safety standards at all times, following hotel policies and procedures.

Who we are looking for

We are seeking an enthusiastic and dedicated Public Area Attendant who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:

• A genuine passion for delivering exceptional, unrivalled 5-star service, ensuring everyone feels valued and respected.
• A positive attitude and a willingness to learn, adapt, and grow within the hospitality industry.
• Enthusiasm and a strong work ethic.
• The ability to work in a fast-paced environment & handling multiple tasks.
• The ability to create personalized, memorable experiences and build lasting relationships with our guests and team members.
• Independence while collaborating effectively within teams and across departments.
• A commitment to maintaining high standards of hygiene, health, and safety.

Benefits

Why join us at Rocco Forte Hotels?

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry. Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels - £25/€30 per night
• 50% discount on Food and Beverage, 25% discount on Spa Treatments & 20% discount on Health Spa products
• Extensive learning and development opportunities
• Meals on duty
• Social activities and events
• Recognition programs & Annual awards
• Gym Membership Discounts
• Enhanced Maternity & Paternity Pay
• Pension Scheme
• Season Ticket Loan / Cycle to Work Scheme
• Employee Assistance Programme

Ready to take your next step in your career?

Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.