Public and User Engagement Officer

The Parliamentary and Health Service Ombudsman; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A national ombudsman service in Manchester seeks a Public & User Engagement Officer. This role involves supporting the development of the Service Charter and engaging with various stakeholders to enhance service delivery. Candidates should have experience in public engagement and strong communication skills. The deadline for applications is May 30, 2022.

Qualifications

• Experience in public engagement or community outreach.
• Strong communication and interpersonal skills.
• Ability to work collaboratively with various stakeholders.

Responsibilities

• Support the Public & User Engagement Manager in developing the Service Charter.
• Engage with stakeholders, charities, and advocacy groups to gather feedback.
• Provide secretariat support for the Public and User Advisory Group.

Job description

We are the Parliamentary Health Service Ombudsman, an independent national ombudsman service. We are here to make final decisions on complaints that are yet to be resolved by the NHS in England, UK government departments, and some other public organisations. We do this fairly and transparently without taking sides, and our service is completely free.

About the role

The Public & User Engagement Officer will be responsible for supporting PHSO’s new public and user engagement function. This will include providing secretariat for a new Public and User Advisory Group who will work with PHSO to help improve our casework service and inform the decisions we make as an organisation.

It will also involve supporting the Public & User Engagement Manager to develop PHSO’s Service Charter, which sets out what people can expect from PHSO when they bring a complaint to us, and work with the research team to measure PHSO’s performance against the Service Charter.

The postholder will support the Public & User Engagement Manager to engage with charities, advocacy groups, and other voluntary and community sector partners to seek feedback on PHSO’s service. This engagement will also focus on co-creation of future strategic objectives for PHSO.

The Public & User Engagement Officer and will work closely with the Liaison and Outreach teams within PHSO to ensure consistency of approach to external engagement across a wide range of stakeholders.

This role will also be expected to work closely with colleagues and teams across PHSO, including casework, communications, governance, policy and public affairs.

How to apply

Please submit your CV by 10am 30/05/2022.

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