Public and User Engagement Officer

The Parliamentary and Health Service Ombudsman; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A national ombudsman service in London is seeking a Public & User Engagement Officer to enhance public involvement and improve service delivery. The role focuses on engaging with users, managing feedback, and collaborating with various teams to ensure effective stakeholder communication. Candidates should have experience in public engagement and be skilled in communication and collaboration.

Qualifications

• Experience in public engagement or similar role.
• Strong communication skills for stakeholder engagement.
• Ability to work collaboratively with diverse teams.

Responsibilities

• Support development of PHSO’s Service Charter.
• Engage with partners to gather feedback on services.
• Coordinate with various teams for consistent external engagement.

Job description

We are the Parliamentary Health Service Ombudsman, an independent national ombudsman service. We are here to make final decisions on complaints that are yet to be resolved by the NHS in England, UK government departments, and some other public organisations. We do this fairly and transparently without taking sides, and our service is completely free.

About the role

The Public & User Engagement Officer will be responsible for supporting PHSO’s new public and user engagement function. This will include providing secretariat for a new Public and User Advisory Group, which will work with PHSO to help improve our casework service and inform the decisions we make as an organisation.

The role also involves supporting the Public & User Engagement Manager to develop PHSO’s Service Charter, outlining what people can expect when they bring a complaint to us, and working with the research team to measure PHSO’s performance against this Charter.

The postholder will assist the Public & User Engagement Manager in engaging with charities, advocacy groups, and other voluntary and community sector partners to gather feedback on PHSO’s service. This engagement will also focus on co-creating future strategic objectives for PHSO.

The Public & User Engagement Officer will work closely with the Liaison and Outreach teams to ensure consistency in external engagement across various stakeholders.

This role requires collaboration with colleagues across PHSO, including casework, communications, governance, policy, and public affairs teams.

How to apply

Please submit your CV by 10am on 30/05/2022.