Public Affairs Adviser (Parliamentary)

Financial Ombudsman Service; Greater London; Hybrid; GBP 42,000 - 45,000; Full time

Benefits offered by this job

25 days holiday

Private medical insurance

Gym membership discounts

Flexible working patterns

Job summary

The Financial Ombudsman Service is seeking a Public Affairs Adviser (Parliamentary) in London to strengthen relations with Parliament and government. You will engage ministers, policymakers and stakeholders to explain our work, share insights and support strategic priorities.

This permanent, hybrid role offers flexible patterns and a 35-hour week. You will monitor developments, prepare briefings, and respond to inquiries while helping shape policy responses and consultations.

Qualifications

• Stakeholder engagement: Demonstrable experience engaging with MPs/parliamentarians, government departments, regulators or senior policymakers.
• Public affairs / policy experience: Professional experience in public affairs, parliamentary affairs, government relations or policy, with evidence of monitoring or responding to political, legislative or regulatory developments.
• Evidence-based policy: Experience using data, research or evidence to develop policy recommendations, consultation responses, briefings or advice for senior stakeholders.
• Written communication: Evidence of producing senior-level briefings, parliamentary materials, consultation responses, policy papers or stakeholder communications, translating complex information into clear messaging.

Responsibilities

• Build relationships and support engagement with Ministers, parliamentarians, policymakers and other key stakeholders.
• Monitor political, legislative and financial services developments, providing briefings and insight to colleagues and senior leaders.
• Represent the organisation externally, respond to stakeholder enquiries and contribute to government and regulatory consultations.
• Identify opportunities to influence policy and strengthen engagement, supporting our wider strategic priorities and objectives.

Skills

Stakeholder engagement

Public affairs

Policy analysis

Written communication

Job description

Public Affairs Adviser (Parliamentary)

Contract: Permanent

Salary: £42,445 - £45,000

Location: London

Reporting to: Senior Public Affairs Manager

Working hours: 35 hours per week - full time.

Where possible, we are open to considering flexible working patterns. Please let us know in your application your desired working pattern.

Join a team where Purpose is at the heart of everything we do, Ambition drives us to be the best we can be, Respect shapes our culture and Trust builds our foundation.

By joining our team, you’ll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

About Us:

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.

As our Public Affairs Adviser (Parliamentary), you’ll help strengthen our relationships and influence across Parliament and government. Working within our Public Affairs team, you’ll engage with Ministers, parliamentarians, policymakers and other key stakeholders to build understanding of our work, share our insight and support our strategic priorities.

What You’ll Do:

• Build relationships and support engagement with Ministers, parliamentarians, policymakers and other key stakeholders.
• Monitor political, legislative and financial services developments, providing briefings and insight to colleagues and senior leaders.
• Represent the organisation externally, respond to stakeholder enquiries and contribute to government and regulatory consultations.
• Identify opportunities to influence policy and strengthen engagement, supporting our wider strategic priorities and objectives.

Minimum Criteria:

• Stakeholder engagement: Demonstrable experience engaging with MPs/parliamentarians, government departments, regulators or senior policymakers.
• Public affairs / policy experience: Professional experience in public affairs, parliamentary affairs, government relations or policy, with evidence of monitoring or responding to political, legislative or regulatory developments.
• Evidence-based policy: Experience using data, research or evidence to develop policy recommendations, consultation responses, briefings or advice for senior stakeholders.
• Written communication: Evidence of producing senior-level briefings, parliamentary materials, consultation responses, policy papers or stakeholder communications, translating complex information into clear messaging.

Why You’ll Love Working With Us:

• Flexibility: Work your way — remote, hybrid, or in-office
• Wellbeing: [Health plan, gym memberships, mental health support]
• Growth: We invest in your future with [courses, mentorship, promotions]
• Culture: Diverse, Inclusive, Collaborative, Fun

Benefits:

• 25 days holiday entitlement, with the option to buy up to 15 days extra or sell up to 5 days (all figures are full-time equivalent)
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, Income protection, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Dental cover, Travel insurance amongst others
• Gym membership discounts, a fully equipped on-site wellness centre open 24/7 in London only, and remote classes
• Designed to be flexible across different life stages, our approach goes beyond a one size fits all model - recognising contribution and supporting wellbeing.

Closing date is Midnight on the 25th of November.

We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria to interview.

The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We are a Disability Confident Leader. We accept reasonable adjustments and will ensure that any shortlisted candidate who requires an accommodation is fully supported.

The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves.

We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints. You can read more about Diversity and Inclusion.

How we use AI in our recruitment process. We use HiredScore, an AI supported recruitment tool, to help our Talent Acquisition team and hiring managers review applications in a structured and consistent way. HiredScore supports the process; but people remain responsible for all recruitment decisions.

Who we are... With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together. We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides. The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints. You can read more about Diversity and Inclusion.