Pub Team Leader: Deliver Memorable Service & Smooth Shifts

Greene King; England; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Pension contributions

Staff discounts

Employee assistance program

Holiday & event discounts

Refer a friend bonus

Job summary

Greene King pubs are the heart of local communities. We’re looking for a Team Leader to support busy shifts, lead by example, and ensure high standards of service, hygiene and safety.

You’ll deputise for management, coordinate the team during peak periods, and help ensure opening hours run smoothly. Weekend shifts are required; living within walking distance or having transport is preferred.

Qualifications

• Eye for detail, pint poured to perfection.
• Role model for great service and warm welcome.
• Able to think on your feet during busy shifts.
• Positive can-do attitude and team player.
• Available to work holidays and weekends.

Responsibilities

• Provide customers with a heartfelt and memorable experience on every visit.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during busy shifts to run smoothly.
• Ensure the bar is safe, legal, and clean, addressing issues quickly.
• Be responsible (on a rota basis) for closing down and locking up the pub.

Skills

Attention to detail

Guest service excellence

Team leadership

Problem solving

Shift coordination

Job description

• Dept. L4/House: Monks Brook (Chandlers Ford) - 07866

Company Description

Cornerstone pubs sit at the heart of their neighbourhoods, and it's our people who make them special. Our teams create welcoming experiences, build lasting relationships with locals, and bring communities together through great hospitality. No two pubs are the same, but what unites our teams is a passion for making everyone feel welcome, delivering memorable moments, and serving great quality on every visit.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
• Be responsible (on a rota basis) for closing down and locking up the pub.
• Candidates must live within walking distance to the pub, or have their own transport, as weekend shifts finish after midnight.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Candidates must be able to work during holidays: Christmas, Easter, Bank Holidays. The pub is open every day of the year!

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive rate of pay, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG.

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

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