Pub Manager: Lead a Thriving Community Pub

OV-Group; Wigan; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

OV-Group Inns & Taverns is seeking an experienced Pub Manager in Wigan to run day-to-day operations, lead a venue team and drive financial performance. You will ensure safe, legal, and profitable trading with a hands-on leadership style.

You will be responsible for guest experience, stock and cash control, licensing compliance and maintaining high venue standards. The role requires flexibility for evenings, weekends and holidays.

Qualifications

• Previous management experience within a pub, bar, social club or hospitality environment.
• Strong leadership and people-management skills.
• Proven ability to manage a busy licensed premises.
• Good commercial awareness and understanding of sales, labour and stock controls.
• Excellent communication and customer-service skills.

Responsibilities

• Recruit, train, develop and motivate a high-performing venue team.
• Lead by example and maintain a positive, professional working environment.
• Produce effective staff rotas in line with forecasted trade and labour targets.
• Manage team performance, attendance, conduct and standards.
• Carry out team meetings, one-to-ones and performance reviews where required.
• Ensure all employees complete required training and understand company policies and procedures.
• Build a culture of accountability, teamwork and excellent customer service.
• Ensure every customer receives friendly, efficient and professional service.
• Maintain a welcoming, safe and inclusive atmosphere.
• Build relationships with regular customers and the local community.
• Deal professionally with customer feedback and complaints.
• Promote events and initiatives to increase footfall and loyalty.
• Take responsibility for venue sales and profitability targets.
• Understand weekly performance and take action where required.
• Control labour, stock and operating costs.
• Identify opportunities to grow sales and improve profitability.
• Work with Operations on promotions, events and local marketing.
• Drive key trading occasions and maximise revenue during peak periods.
• Monitor competitor activity and opportunities in the local area.
• Maintain effective stock control procedures.
• Complete stock counts and monitor wastage.
• Ensure deliveries are checked and stored correctly.
• Maintain stock levels while reducing wastage.
• Ensure cash handling, banking, till and safe procedures are followed.
• Investigate discrepancies and take corrective action.

Skills

Management experience

Leadership

People-management

Customer-service

Communication

Organisation

Flexibility

Problem-solving

Job description

OV-Group Inns & Taverns is seeking an experienced Pub Manager in Wigan to run day-to-day operations, lead a venue team and drive financial performance. You will ensure safe, legal, and profitable trading with a hands-on leadership style.

You will be responsible for guest experience, stock and cash control, licensing compliance and maintaining high venue standards. The role requires flexibility for evenings, weekends and holidays.