Pub Manager

inploi; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent hospitality company in London seeks a JD Wetherspoons Manager to lead a vibrant team at Haggerston Castle Holiday Park. This role involves delivering exceptional service, ensuring guest satisfaction, and managing staff and resources effectively. The ideal candidate has proven experience in pub management and strong leadership skills. The position offers a competitive salary, bonus opportunities, and inclusive benefits in a supportive work environment.

Benefits

Attractive salary plus annual bonus

On-site accommodation

Comprehensive training and support

Career development opportunities

Exclusive team perks, including discounts

Qualifications

• Proven experience in roles such as Pub Manager or General Manager.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment.
• Exceptional customer service and problem-solving skills.
• Knowledge of health and safety regulations.

Responsibilities

• Lead and motivate the team to deliver excellent service.
• Ensure top-tier guest satisfaction and create a welcoming atmosphere.
• Monitor individual and team performance, provide feedback.
• Oversee staff scheduling, budgets, and resources.
• Resolve operational issues promptly.
• Support staff development through training and mentoring.

Skills

Leadership skills

Communication skills

Customer service

Problem-solving skills

Organizational skills

Multitasking skills

Job description

Join our team at Haggerston Castle Holiday Park in Berwick-upon-Tweed on the shores of Northumberland, with its beautiful beaches and lots of Haven fun.

Job Details

• Position: JD Wetherspoons Manager
• Type: Full-Time / Permanent
• Bonus: Up to 10% Annual Bonus
• We can provide on-site accommodation, subject to availability and T&Cs.

Join our One Great Team at Haven as a JD Wetherspoons Manager! Bring your leadership expertise to deliver outstanding service and unforgettable dining experiences for every guest. If you’re passionate about hospitality and thrive in a dynamic environment, this is the perfect opportunity for you!

As the Pub Manager, you'll be at the heart of an energetic pub team, leading with clear direction and motivation. You'll inspire your team to hit their goals and uphold high standards by demonstrating best practices. You'll be hands-on with performance, offering feedback to help your team grow, tackling challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest experiences, continuously improving interactions and resolving issues. Additionally, you'll ensure everything stays safe, compliant, and aligned with company policies.

Key Responsibilities

1. Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
2. Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and creating a welcoming atmosphere.
3. Performance Management: Monitor individual and team performance, provide regular feedback, coaching, and conduct reviews.
4. Resource Management: Oversee staff scheduling, budgets, and resources to maximize efficiency and meet business needs.
5. Adhere to JD Wetherspoon’s SOPs and company policies.
6. Problem Solving: Resolve operational issues promptly, ensuring smooth daily operations.
7. Training and Development: Support staff development through ongoing training, mentoring, and growth opportunities.

Requirements

• Proven experience in roles such as Pub Manager, General Manager, or similar leadership positions.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving skills.
• Knowledge of health and safety regulations.
• Strong organizational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.

What We Offer

• Attractive salary plus annual bonus opportunity.
• On-site accommodation, subject to availability and T&Cs.
• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and more!

How to Apply

To apply, click "Apply Now" and answer a few quick questions, which should take about 5 minutes. Once submitted, a team member will contact you. If shortlisted, the interview process may include two stages: an interview and a skills test.

If you need assistance or reasonable adjustments during the application process, please contact us at: [e-mail]

Diversity, equity, and inclusion are central to our values. We encourage applications from all backgrounds and communities. We are happy to discuss any reasonable adjustments or flexible working arrangements, including full-time, part-time, or job-share options.