Pub & Grill Team Member

Village Hotels - Swansea; Swansea; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Gym membership

Hotel stays

Food & drink discount

Friends & family discount

Village app discounts

Employee assistance program

Job summary

Village Hotels Swansea is seeking a Pub & Grill Team Member to be the engine of the shift, delivering excellent guest experiences and supporting across F&B departments as needed. You’ll read customers well, keep the bar to a high standard, and contribute to a welcoming home-away-from-home atmosphere.

Your energy, teamwork, and commitment to service will drive guest satisfaction and help the hotel achieve its targets in a fast-paced environment.

Qualifications

• Friendly, positive, and loves working with people.
• Willing to work flexibly across Food and Beverage departments.
• Commitment to high hygiene standards and guest satisfaction.

Responsibilities

• Delivering a brilliant experience primarily in the Pub and Grill, while confidently floating across other F&B departments when needed.
• Maintaining pride in the bar, understanding menus, and upholding hygiene standards.
• Resolving issues on the spot and suggesting add-ons to boost guest satisfaction and profitability.

Skills

Customer service

Teamwork

Communication

Positive attitude

Job description

The Role Outline: Your Shift at a Glance

You are the ultimate host, predominantly driving the energy in our Pub and Grill, but flexible enough to jump into any Food and Beverage department when the wider team needs you. Whether you are pouring drinks for the local football crowd, serving a celebratory dinner, or helping out with a morning event, you read your customers perfectly and make every guest feel like they are sitting in your own home.

Why Village?

At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.
Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.

How the Village Thrives

We live our culture through four simple commitments:

We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose.

We Will: Treat each other with respect and dignity. No ego, no drama. We try our best and look out for each other.

We Care: We care about our impact on guests, the community, and each other.

Your Shift: What You’ll Actually Be Doing

As our Pub and Grill Team Member, you are the engine of the shift. We trust you to handle:

• The Flexible Service: Delivering a brilliant experience primarily in the Pub and Grill, but confidently floating across other Food and Beverage departments to support your colleagues when the hotel gets busy.
• The Atmosphere & Standards: Taking huge pride in your bar. You know that prepping your section, understanding the drinks and food menus inside out, and maintaining flawless hygiene standards are the foundations of a smooth shift.
• The Commercial Drive: Treating every interaction as a chance to add value. You resolve issues swiftly on the spot and naturally suggest that extra side dish or premium drink, boosting both our guest satisfaction scores and the overall profitability of the hotel.

How We Succeed Together

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to handle your area and make decisions on the fly.
We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves. We constantly Innovate & Progress so we can Inspire Excellence and smash our targets together.

• Gym Membership: 2 x complimentary gym memberships at your home hotel.
• Hotel Stays: Hotel rooms from £20 across 35 hotels.
• Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
• Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
• Retail & Lifestyle: Hundreds of brand discounts via the Village app.
• Support: 24/7 Mental Health support via our Employee Assistance Programme.

Think You’ve Got the Right Energy?

We are not looking for perfect CVs, we are looking for great people. If you enjoy working as part of a team and love creating memorable experiences for guests, we want to hear from you.

Pub & Grill Team Member • Swansea, United Kingdom, United Kingdom