PTS Team Leader

North West Ambulance Service NHS Trust; Whitefield; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare service provider in Whitefield is seeking a Patient Transport Services Team Leader to oversee a dedicated team. This role focuses on ensuring the safe transport of patients and requires strong leadership, communication skills, and a compassionate approach to care. The successful candidate will also be responsible for compliance with organizational policies and optimizing resources. Opportunities for further career development are available.

Qualifications

• Experience in leadership within healthcare or patient transport services.
• Compassionate approach to patient care.
• Strong communication skills.

Responsibilities

• Lead and supervise a team of patient transport staff at multiple sites.
• Ensure the safe and timely transport of patients.
• Monitor performance and provide coaching to team members.
• Maintain communication with patients and healthcare professionals.
• Ensure compliance with relevant policies and procedures.
• Manage resources effectively.

Job description

Join Our Team at North West Ambulance Service - Patient Transport Services Team Leader

Are you an experienced and compassionate leader looking for a rewarding career in healthcare? North West Ambulance Service (NWAS) is seeking a Patient Transport Services (PTS) Team Leader to lead a dedicated team in providing high-quality patient transport services across the region.

About the Role

As a Team Leader within our PTS department, you will be responsible for leading, supervising and supporting a team of patient transport staff, ensuring that patients are transported safely, promptly, and with the utmost care. You will play a pivotal role in maintaining the high standards of patient care and operational efficiency, while managing day-to-day activities and ensuring compliance with relevant policies and procedures.

Key Responsibilities:

• Lead and supervise a team of patient transport staff at multiple sites, offering guidance and support in their day-to-day duties.
• Ensure the safe and timely transport of patients to and from medical appointments, following all safety protocols.
• Monitor performance, maximise efficiency provide feedback, coaching, and development opportunities for team members.
• Maintain effective communication with patients, colleagues, and other healthcare professionals.
• Ensure compliance with all relevant legislative, regulatory, and organisational policies and procedures.
• Help manage and optimise resources, including vehicles and equipment.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.

We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

For further details or informal visits, please contact the HR Hub Team at [e-mail] or call 0345 112 2018.

Applicants selected for shortlisting will be invited to complete an SJT w/c 20.10.2025, followed by Be Think Do on 5.11.2025 and Professional Discussion on 06.11.2025.