PTS Team Leader

North West Ambulance Service Nhs Trust; Maryport; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading ambulance service provider is seeking a Team Leader for the Patient Transport Services department. You will manage and support a team of transport staff to ensure the safe and efficient transport of patients. Ideal candidates will have proven supervisory skills and a compassionate approach to care. Benefits include career development and a supportive working environment.

Benefits

Pension scheme

Up to 33 days annual leave

Training and development opportunities

NHS discounts

Qualifications

• Proven leadership and supervisory experience in healthcare.
• Ability to manage and motivate a team.
• A full, clean driving licence (D1 category preferred).
• Flexibility to work a variety of shifts.

Responsibilities

• Lead and supervise patient transport staff across multiple sites.
• Ensure safe and timely transport of patients.
• Monitor performance and maximize efficiency.
• Maintain effective communication with patients and healthcare professionals.

Skills

Leadership skills

Strong communication

Interpersonal skills

Compassionate leadership

Problem-solving

Job description

About the Role: As a Team Leader within our PTS department, you will be responsible for leading, supervising and supporting a team of patient transport staff, ensuring that patients are transported safely, promptly, and with the utmost care.

You will play a pivotal role in maintaining the high standards of patient care and operational efficiency, while managing day-to-day activities and ensuring compliance with relevant policies and procedures.

• Lead and supervise a team of patient transport staff at multiple sites, offering guidance and support in their day-to-day duties.
• Ensure the safe and timely transport of patients to and from medical appointments, following all safety protocols.
• Monitor performance, maximise efficiency provide feedback, coaching, and development opportunities for team members.
• Maintain effective communication with patients, colleagues, and other healthcare professionals.
• Ensure compliance with all relevant legislative, regulatory, and organisational policies and procedures.
• Help manage and optimise resources, including vehicles and equipment.

Working for our organisation, North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident. We also deliver the NHS 111 service in the North West.

Why Join Us?

• Opportunities for career development and training.
• A supportive and inclusive working environment.
• The chance to make a real difference in the lives of our patients and their families

If you are passionate about leading a team that provides essential patient transport services, we would love to hear from you. Join us and be part of a vital service that helps people in our community.

To be successful in this role, you will need:

• Proven leadership and supervisory experience, ideally in a healthcare or patient transport setting.
• Strong communication and interpersonal skills, with the ability to manage and motivate a team.
• A compassionate, patient-centred approach to care.
• Able to demonstrate compassionate leadership
• Ability to remain calm under pressure and solve problems effectively.
• A full, clean driving licence (D1 category preferred).
• Flexibility and willingness to work a variety of shifts.

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

We are committed to equality of opportunity and welcome applications from all backgrounds. The Trust reserves the right to close this vacancy early if a large number of applications are received.