PTS Team Leader

North West Ambulance Service NHS Trust; Greater Manchester; On-site; GBP 31,000 - 38,000; Full time

Job summary

A healthcare service provider in Greater Manchester is seeking an experienced Patient Transport Services Team Leader. The successful candidate will lead a team to ensure safe and timely transport of patients, maintaining high standards of care. Responsibilities include managing daily operations, supervising staff, and ensuring compliance with policies. Ideal candidates should have leadership experience in a healthcare setting and strong communication skills. This full-time, permanent role offers a salary between £31,049 and £37,796 annually.

Benefits

Career development opportunities

Supportive work environment

Opportunity to make a difference in patient lives

Qualifications

• Proven leadership experience in healthcare or patient transport setting.
• Strong communication and interpersonal skills.
• Ability to remain calm under pressure and solve problems effectively.

Responsibilities

• Lead and supervise a team of patient transport staff at multiple sites.
• Ensure the safe and timely transport of patients to and from medical appointments.
• Monitor performance and provide feedback and coaching to team members.
• Maintain effective communication with patients and healthcare professionals.

Skills

Leadership abilities

Excellent verbal and written communication skills

Team working

Ability to work independently

Planning and organisation skills

Ability to work under pressure

Self-motivated

Flexible and adaptable

Trustworthy and have integrity

Education

Management or Supervisory qualification (CMI level 2 NVQ 3)

Literacy and numeracy equivalent to GCSE level

Full driving licence (D1 category preferred)

Job description

Join Our Team at North West Ambulance Service - Patient Transport Services Team Leader

Are you an experienced and compassionate leader looking for a rewarding career in healthcare? NorthWest Ambulance Service (NWAS) is seeking a Patient Transport Services (PTS) Team Leaders to lead a dedicated team in providing high-quality patient transport services across the region.

About the Role: As a Team Leader within our PTS department, you will be responsible for leading, supervising and supporting a team of patient transport staff, ensuring that patients are transported safely, promptly, and with the utmost care. You will play a pivotal role in maintaining the high standards of patient care and operational efficiency, while managing day-to-day activities and ensuring compliance with relevant policies and procedures.

Main duties of the job

• Key Responsibilities:
• Lead and supervise a team of patient transport staff at multiple sites, offering guidance and support in their day-to-day duties.
• Ensure the safe and timely transport of patients to and from medical appointments, following all safety protocols.
• Monitor performance, maximise efficiency provide feedback, coaching, and development opportunities for team members.
• Maintain effective communication with patients, colleagues, and other healthcare professionals.
• Ensure compliance with all relevant legislative, regulatory, and organisational policies and procedures.
• Help manage and optimise resources, including vehicles and equipment.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job responsibilities

What We're Looking For:

Proven leadership and supervisory experience, ideally in a healthcare or patient transport setting.

• Strong communication and interpersonal skills, with the ability to manage and motivate a team.
• A compassionate, patient-centred approach to care.
• Ability to remain calm under pressure and solve problems effectively.
• A full, clean driving licence (D1 category preferred).
• Flexibility and willingness to work a variety of shifts.

Job responsibilities

Why Join Us?

• Opportunities for career development and training.
• A supportive and inclusive working environment.
• The chance to make a real difference in the lives of our patients and their families

If you are passionate about leading a team that provides essential patient transport services, we would love to hear from you. Join us and be part of a vital service that helps people in our community

Person Specification

Qualification / Education

• Have or be working towards a Management or Supervisory qualification. CMI level 2 NVQ 3
• Literacy and numeracy to standards equivalent to GSCE level
• Full driving licence

Skills / Abilities

• Leadership abilities
• Excellent verbal and written communication skills
• Team working, ability to influence and motivate colleagues to work efficiently
• Ability to work independently on own initiative.
• Planning and organisation skills
• Ability to work under pressure
• Self-motivated
• Flexible and adaptable
• Flexibility of working / practice
• Trustworthy, respected, have integrity.

Knowledge / Experience

• Experience of managing staff
• Experience of dealing with difficult situations where tact and diplomacy are required.
• Basic computer skills and an understanding of the reporting systems within NWAS
• Knowledge of NWAS policies and procedures
• A full understanding of the role and responsibilities of PTS staff
• Knowledge of managing a controlled budget.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

North West Ambulance Service NHS Trust

Address

20 PTS Manchester East 1 Team Leaders S2

£31,049 to £37,796 a yearPer Annum - Pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

242-4806-LR

Job locations

20 PTS Manchester East 1 Team Leaders S2