PTS Operations Manager (Band 7) - Deputy Head of PTS Operations - North West Ambulance Service [...]

North West Ambulance Service NHS Trust; Bolton Croft; On-site; GBP 46,000 - 53,000; Full time

Job summary

The North West Ambulance Service NHS Trust is seeking a dedicated PTS Operations Manager to lead the management of patient transport services in Bolton. The role involves ensuring operational excellence for over 1.2 million journeys annually, requiring strong leadership and operational experience in healthcare contexts.

Benefits

Pension scheme

Up to 33 days annual leave

NHS discounts

Car Lease Scheme

Cycle to Work Scheme

NHS Mortgages

Childcare Vouchers

Qualifications

• Experience in operational management within healthcare services.
• Evidence of ongoing personal development in management.
• Knowledge of NHS policies and operating standards.

Responsibilities

• Manage and oversee the PTS operations team to ensure high-quality service.
• Engage with stakeholders to ensure effective service delivery and compliance.
• Monitor service performance and implement improvements.

Skills

Communication

Leadership

Analytical thinking

Negotiation

Education

Degree or equivalent experience

Recognised management qualification

Job description

Site 20 PTS Operational Management GM & Lancs East 4 Town Bolton Salary £46,148 - £52,809 Per Annum Salary period Yearly Closing 16/06/2025 23:59

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

Job overview

An opportunity has arisen for a highly motivated and flexible individual to join our Patient Transport Operations (PTS) management team based at Whitefield Ambulance Station (East 2) , Greater Manchester, on a full time and permanent basis.

The successful candidate will work as part of a team of PTS Operational Managers with responsibility for the effective management of the staff in PTS Operations, ensuring the provision of a first-class PTS service to more than 1.2m journeys each year.

A pplicants should have developed knowledge of NHS and local context and hold a recognised management/leadership qualification or suitable relevant experience. Applicants should also be able to evidence ongoing personal development and have excellent communication skills. Applicants should have experience of working in an operational environment and have a highly developed and visible leadership style.

The post holder will mainly work Monday to Friday 08:00-16:00 under NHS Agenda for Change guidelines. Patient Transport operates a seven-day-a-week service, and the post holder may occasionally be required to work unsocial hours, including Bank Holidays. Therefore, flexibility is an essential requirement for this role.

Main duties of the job

PTS Operations Manager

Accountable for the direct delivery of transport services to patients travelling for non-urgent and non-emergency treatment within a specified area, ensuring all operational resources employed in the delivery of the service are clinically appropriate to the patients' needs and ensuring that standards of patients & staff safety are adhered to and that quality & performance targets are met.

The PTS Operations Manager will ensure the development and maintenance of strong local collaborative working and stakeholder engagement with senior managers across organisational boundaries and the effective management of the local reputation to ensure ongoing deliverability and sustainability of the service.

The PTS Operations Manager will be directly responsible for the effective management and visible leadership of all Ambulance Care Assistants and volunteers within service delivery for their area of responsibility, ensuring delivery of a high quality, safe and efficient service to patients and stakeholders ensuring operational risks are effectively managed.

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.

We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Detailed job description and main responsibilities

‘Be Think Do’ is our leadership philosophy. As a leader within NWAS, this person will be a role model to others, being someone who consistently demonstrates our ‘Be Think Do’ behaviours using an inclusive leadership approach in supporting diverse teams.

NWAS is investing in developing a nurturing, positive and thriving culture, recruiting leaders that demonstrate our ‘Be Think Do’ behaviours. There are several stages to finding the right candidate for the position, these stages may include:

• Application
• Completion of a situational judgement test

Attendance at a ‘Be Think Do’ assessment centre (group/individual activities)

• Professional Discussion

At each stage you will be advised if you are to progress to the next stage.

Key Dates:

• Vacancy closing date - 15th June - (Please note -vacancy may close early if a high volume of applications are received)
• SJT's - 18th - 23rd June
• Be Think Do assessment - 30th June - all successful applicants will be required to attend for Professional discussion - 1st July

Person specification

Qualifications and Education

• Degree or equivalent experience
• Recognised management qualification(s) gained through additional study
• Provide evidence of recent ongoing personal development actions
• Highly developed knowledge of NHS national and local context

Skills and Abiities

• Innovative and commercial thinking ability
• Is personally credible with internal and external stakeholders and staff
• Strong analytical and critical reasoning skills, able to analyse highly complex data and identify key trends and actions
• Persuasive oral and written communication style, able to adapt to different audiences
• Highly developed ability to translate and communicate strategic goals into effective and achievable operational plans, and capable of ensuring effective performance management of implementation
• Ability to negotiate and influence across organisational boundaries and through all levels of staff and management
• Highly developed visible leadership skills and style, able to motivate disparate teams in challenging environment and deliver culture change often communicating in a challenging environment
• Ability to handle detail within plans and make informed decision and judgements
• Ability to identify and assess risks, anticipate difficulties and successfully address them
• Ability to maintain confidentiality and deal with situations in a sensitive manner
• ICT literate, including ability to analyse and manipulate data
• Ability to maintain confidentiality and deal with situations in a sensitive manner
• Respects and applies patient confidentiality at all times
• Able to operate all equipment safely and in accordance with Trust policy, procedures and protocols

Knowledge and Experience

• Substantial management experience and knowledge in related commercial operational health & social care services
• Knowledge across a number of disciplines including performance management, information systems, contracting, staff management, financial management
• Experience of leading, managing and motivating high performing, disparate teams, in a strong performance management culture
• Experience of leading and successfully implementing change, able to communicate changes when facing a degree of hostility

Personal Attributes

• Holds a valid driving license, regular requirement for driving
• Flexible and highly motivated
• Project a professional image

Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information.

Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.

Right to work - You will be required to provide a valid right to work in the UK document. North West Ambulance Service NHS Trust are currently able to provide sponsorship for roles that identified under the Health and Care visa, further information on this can be found here Health and Care Worker visa: Your job - GOV.UK (www.gov.uk)

Reference checks - Thiswill cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period. In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made. Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available. Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations. Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search ‘employment checks’.

DBS Checks - If the post is subject to DBS disclosure, a charge will be made for this disclosure.

Occupational Health - You will require satisfactory medical clearance.

Whilst not a condition of employment, all staff are encouraged to be vaccinated against COVID-19 as this remains the best lined of defence against COVID-19.

From 1 st September 2018, Section 2 of the Agenda for Change Terms and Conditions will automatically apply to the calculation of unsocial hours for all appointments that commence in post from this date (except secondments).

If you do not have regular access to your email please contact a member of the HR Hub Team on 03451122018.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.