PTS Non-Emergency Ambulance Controller

Integrated Care System; Wakefield; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare service provider in Yorkshire is seeking a Non-Emergency Ambulance Controller to schedule patient transport requests and assist with performance indicators. The ideal candidate has experience in customer-focused environments and strong communication skills. This fixed-term position offers competitive pay, flexible working options, and development opportunities.

Benefits

Flexible working including part-time hours

27 days annual leave, increasing to 33 with service

Contributory Pension

Dedicated employee assistance

Opportunities for career progression

Qualifications

• Experience of working in a patient/customer focused environment.
• Understanding of performance standards and customer care.
• Experience of working with a computerised scheduling system.
• ICT literate, including good keyboard skills.

Responsibilities

• Schedule patient transport requests to ambulance resources.
• Assist with the delivery of contractual Key Performance Indicators (KPIs).
• Communicate effectively at all levels.

Skills

Interpersonal skills

Verbal communication

Written communication

Education

GCSE (grades A to C) or equivalent

Tools

Microsoft Office

Job description

Would you like to be part of a team delivering an invaluable service to the patients of Yorkshire & North Lincolnshire? Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care?

Here at Yorkshire Ambulance Service (YAS) we have exciting developments and opportunities lined up over the next few years. We are looking for individuals who are highly motivated, enthusiastic and committed to work as PTS Non-Emergency Ambulance Controller within PTS Logistics.

This is a fixed term role covering maternity leave and is due to end 31.03.26.

Candidates who have previously applied within the last 3 months cannot reapply.

Main duties of the job

The role will require you to work to agreed objectives, to assist with the delivery of contractual Key Performance Indicators (KPIs).

Working with the aid of a computerised scheduling system the post holders will be responsible for scheduling patient transport requests to ambulance resources on the day of travel.

The ability to communicate on all levels is essential and the successful applicant must be able to work on their own or as part of a team and use their own initiative.

About us

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

Check out our YAS One Team Simulation! https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html

Job responsibilities

You will have:

• Experience of working in a patient/customer focused environment (Essential)
• Understanding of performance standards and customer care
• Excellent interpersonal skills
• Excellent verbal and written communication skills

For full role responsibilities please see attached job description

Person Specification

Experience

• Experience of working in a patient/customer focused environment
• Understanding of performance standards and customer care
• Experience of working with a computerised scheduling system

Educational Achievements

• GCSE (grades A to C) or equivalent level 2 qualification e.g. NVQ, including English or other appropriate subject/s
• ICT literate, including good key board skills and knowledge of Microsoft Office based products e.g. Word and Excel

Skills & Abilities

• Ability to work to high standards of quality, including when working to strict deadlines
• Excellent verbal and written communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yearPer annum, Pro rata