PTS Control Team Leader - Hertfordshire (Stevenage) East of England Ambulance Service Trust

GO Airport Shuttle & Executive Car; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Transport Manager to oversee the production and delivery of a quality-based transport plan. In this pivotal role, you will manage a team of Planners and Dispatchers, ensuring the smooth operation of the transport control room while maintaining compliance with service agreements. You will have the opportunity to identify improvements, foster effective relationships, and enhance service delivery. This position offers the chance to make a significant impact on patient transport services in the community while promoting a flexible working environment that values diversity and inclusion.

Benefits

Flexible Working Requests

Diversity and Inclusion Initiatives

Support for Work-Life Balance

Qualifications

• Experience in transport planning and management is essential.
• Strong analytical and communication skills are required.

Responsibilities

• Manage a team of Planners and Dispatchers in the transport control room.
• Ensure compliance with service level agreements for patient journeys.
• Proactively monitor and report on service delivery patterns.

Skills

Transport Planning

Team Management

Resource Allocation

Communication Skills

Analytical Skills

Education

Relevant Degree or Equivalent Experience

Tools

CLERIC System

Job description

To effectively manage the production and delivery of a quality based daily transport plan within the Patient Transport Services Control Room in conjunction with all other transport planning areas within the Trust. To manage a team of Planners and Dispatchers and the smooth running of the transport control room in Stevenage.

Alternate weekend rota.

Some flexibility with shift times may be required to meet the needs of the service.

Key Responsibilities:

1. Support and guide planning and day control staff in the effective deployment of available resources, ensuring patient journeys are compliant with service level agreements.
2. Identify improvements and implement agreed changes within area of responsibility in conjunction with Operational and Service Delivery Managers.
3. Liaise with the Communications Centre Team Leaders and Managers in other localities to ensure cross border activity is managed effectively.
4. Supervise PTS Control Room Staff, including return to work interviews and reviewing staff’s personal development.
5. Develop teams to maximise flexibility of personal skills, optimum use of resources, and improved performance of the service.
6. Create, maintain and improve effective working relationships across the Trust, with Commissioners and end users in conjunction with Operational Managers and Service Delivery Managers.
7. Manage the day to day distribution of the quality based daily transport plan.
8. Ensure that information impacting on daily service delivery is shared across the team.
9. Proactively monitor, analyse and report on service delivery patterns and resource implications.
10. Monitor information within the CLERIC system and ensure it is maintained for accurate and meaningful report generation.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks prior to receiving an unconditional offer. If full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to Apply:

1. Read the advert and the Job Description and Person Specification (attached).
2. Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
3. Complete the online application and upload your statement. Please note, CVs are not accepted.

This advert closes on Thursday 12 Dec 2024.