PT Customer Service Assistant - 8 Hours (2 Days)

FRED PERRY LTD; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading brand in retail as part of a dynamic team. You'll greet customers, maintain a positive shopping environment, and support store operations. This role offers a chance to grow within a community-focused company that values its employees.

Benefits

Annual performance-related bonus

Competitive salary

Generous staff discount

Generous pension scheme with 8.5% company contribution

Enhanced maternity and paternity packages

Life insurance

Season ticket loan

25 days annual leave plus Bank Holidays

Regular opportunities to attend gigs / events

Qualifications

• Available to work Fridays, Saturdays & Sundays.
• Positive, enthusiastic approach to the Fred Perry Brand.

Responsibilities

• Greet customers promptly and courteously.
• Maintain a customer-friendly retail environment.
• Support Store Manager with customer feedback.

Skills

Communication

Organization

Enthusiasm

Job description

Triple Wimbledon champion Fred Perry founded his brand in 1952. He was the son of a cotton spinner, who played and fought his way through, always with style – and despite the establishment. Today, Fred Perry is a global community of over 370 employees, all inspired by the Laurel Wreath and what it represents.

KEY RESPONSIBILITIES:

1. Greet all customers promptly and courteously as they enter the store.
2. Aim to maintain and create customers, not just sales, by representing the employer brand.
3. Support the Store Manager, Designers, and Buyers by advising on customer comments and feedback.
4. Create a retail environment that is innovative, unique, and customer-friendly.
5. Adhere to the health & safety policy and security procedures, to help prevent theft as detailed in the Fred Perry loss prevention handbook.
6. Be proactive in Loss Prevention by keeping the stockroom well organized and maintaining proper procedures.
7. Check stock daily to ensure that all products are adequately stocked, ticketed, sized, and available for customers.
8. Discover the specific needs of each person that enters the store by using open questions and developing your product knowledge.
9. Understand the returns policy and how it can be used as a positive selling tool.
10. Be proactive in your ongoing education regarding the company, weekly reports, products, and local retail business.
11. Always provide a friendly telephone manner.
12. Maintain a positive and cheerful attitude and cooperate with teamwork.

THE PERSON

This is a great opportunity to be part of an ambitious brand that collaborates with some of the best designers and partners in the world.

• Available to work Fridays, Saturdays & Sundays.
• Positive, enthusiastic approach to the Fred Perry Brand.
• Great communication skills.
• Organized.

BENEFITS

We are proud to offer a wide range of benefits to all our staff and continue to reassess what our community needs from us to thrive. We don’t want to be a good company to work for, we want to be a great one. Here are some things we currently offer:

• Annual performance-related bonus.
• Competitive salary.
• Generous staff discount.
• Generous pension scheme with 8.5% company contribution.
• Enhanced maternity and paternity packages.
• Life insurance.
• Season ticket loan.
• 25 days annual leave plus Bank Holidays.
• Regular opportunities to attend gigs / events.

We actively welcome applications from people of all different backgrounds. Your CV will be submitted to hiring managers with all personal details hidden to ensure anonymity.