PSN Administration Officer

NHS; Stoke-on-Trent; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading health organization is seeking a PSN Administration Officer to provide day-to-day financial support for the Public Service Network (PSN) Partnership. The role involves managing data, processing invoices, and maintaining supplier relationships. Candidates should have relevant qualifications in Administration or Finance and strong computer skills, particularly with Microsoft Office. Excellent communication and time management skills are essential for this position.

Qualifications

• Proven track record in managing complex Excel spreadsheets.
• Experience in finance administration and data management roles.
• Ability to work under tight deadlines and prioritize tasks.

Responsibilities

• Support and maintain the overall PSN process.
• Manage data and communicate with internal and external partners.
• Process invoices and maintain configuration management databases.

Skills

Data entry and validation techniques

Customer service skills

Excellent written and verbal communication

Time management skills

Education

NVQ 3 or equivalent in Administration, Finance or IT

Advanced computer literacy with Microsoft Office

Certified Data Entry Specialist qualification

ITIL Foundation Certificate

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Midlands Partnership NHS Foundation Trust is seeking a PSN Administration Officer. The closing date for this role is 13 October 2025.

The post holder will provide support and be responsible for the day-to-day financial processing of the PSN (Public Service Network) Partnership, working with internal and external colleagues and suppliers to quote, order, maintain data, and bill for links across the network.

Main duties of the job

• Support and maintain the overall PSN process
• Assess customer requirements and compare data from several 3rd party supplier sources
• Obtain quotations and place orders for network links via portals
• Maintain the configuration management database (CMDB) with accurate link and financial data
• Process received invoices from external suppliers and ensure they are paid
• Billing via the appropriate charging mechanism
• Deal with any queries in relation to the PSN
• Maintain relationships with external suppliers and Partners/Customers

About us

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin.

Person Specification

Qualifications

• NVQ 3 or equivalent in Administration, Finance or IT
• Trained in advanced computer literacy using Microsoft Office (Excel, Word, Outlook)
• Certified Data Entry Specialist (CDES) qualification or equivalent demonstrable skills and experience
• Information Technology Infrastructure Library (ITIL) Foundation Certificate

Experience

• Skilled in managing and monitoring complex excel spreadsheets
• Experience of managing data within an administration role
• Experience of working in a finance administration related role
• Working in situations involving tight deadlines, able to prioritise to meet competing demands

Skills

• Good knowledge of robust data entry and validation techniques
• Be confident and self-reliant with good customer service and industrial relations skills
• Able to accept and carry out assignments outside the range of normal duties with a positive attitude
• Excellent written and verbal communication skills, including telephone skills

Personal Attributes

• Good task and time management skills
• Self-motivated and able to work on own initiative
• High level of accuracy and attention to detail
• Strong interpersonal skills

Please note, we may be required to close this vacancy early if we receive a high volume of applications. The use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency.